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Installation Manager
2 months ago
Installation Manager
Sigma 3 Kitchens Ltd is seeking a skilled Installation Manager to oversee the complete installation process, ensuring high standards are met from start to finish. This role requires a self-motivated, enthusiastic individual with a passion for delivering excellent customer service and ensuring every project is completed to the highest standard.
Key Responsibilities- End-to-End Installation Management: Take full ownership of each customer's kitchen installation, from the initial survey through to the project's completion, ensuring it is delivered to the highest level of customer satisfaction.
- Customer Care: Deliver exceptional customer service by building strong relationships with clients, maintaining open communication throughout the installation process.
- Collaboration: Work closely with our skilled tradespeople and fitters to ensure projects are executed according to plan and troubleshoot any issues that arise.
- Quality Assurance: Ensure that all installation service levels meet and exceed company standards, with a focus on both customer satisfaction and operational efficiency.
- Deadline Management: Oversee multiple projects, ensuring deadlines are met without compromising on quality or customer experience.
- Installation Experience: Prior experience in managing installations, preferably within the kitchen or home improvement industry, is highly desirable.
- Customer-Facing Industry Expertise: Strong commercial acumen with experience working in a customer-facing environment, ideally in retail or home improvement sectors.
- CAD Design Experience: Familiarity with CAD software is advantageous, although training will be provided.
- Problem-Solving Skills: Proven ability to identify and resolve issues swiftly and efficiently, ensuring smooth project delivery.
- Technical Competency: Strong numeracy, literacy, and IT skills to manage administrative tasks and communicate effectively with customers and teams.
- Competitive Salary: A competitive base salary with OTE of £38,000 - £40,000.
- Benefits Package: Access to Health & Wellbeing benefits/app inclusive of an 24/7 Employee Assistance Programme (EAP), Death in Service/Life Assurance benefit, PHI (Incapacity Benefit), Company contractual sick pay, Employee Discount scheme for friends & family.
About Sigma 3 Kitchens Ltd
Sigma 3 Kitchens Ltd is a leading manufacturer and retailer of quality kitchens & bedrooms. With 6 of its own Retail Showrooms across South Wales and England, we pride ourselves in a quality product and a quality service.
