Customer Experience Manager

3 weeks ago

London, Greater London, United Kingdom Visual Data Full time

Job Summary:

We are seeking a highly skilled Customer Success Manager to join our team at Visual Data. As a key member of our Customer Success team, you will play a critical role in ensuring the successful integration of our clients into our content management platform.

Key Responsibilities:

  • Proactively track and support the successful client experience process from a customer's initial enquiry to successful implementation
  • Ensure customers have a brilliant customer experience through proactive and thoughtful communication
  • Help to troubleshoot potential issues
  • Collaborate across multiple teams to ensure the best possible outcomes through an agile approach
  • Work on ad-hoc projects when required
  • Provide holiday cover

Client Relationships:

  • Develop healthy Customer Relationships with allocated customers
  • Software demos

Billing Duties:

  • Send billing information and account updates
  • Provide regular, accurate reports of billing data

Benefits:

  • 25 days of annual leave within a full year + bank holidays
  • Group Life Insurance
  • Employee Assistance Programme – YuMatter
  • Health Cash Plan
  • Shopping Discounts and Cash Back offers on a wide range of retailers
  • Aviva Group Pension

Requirements:

  • At least 2 years of previous Customer Service experience is highly advantageous
  • Good time management
  • Skilled in Excel
  • Billing experience highly desirable
  • Minimum one A-Level above C in Physics, Mathematics, Chemistry, Computer Science and/or Degree 2:1, BSc, BEng
  • Hybrid working available

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