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Service Delivery Manager
2 months ago
At SCC, we're seeking a seasoned Service Delivery Manager to oversee the delivery of our Technology Services. As a key member of our team, you'll be responsible for ensuring the efficient delivery of provisioned services to our customers, while maintaining a high level of customer satisfaction.
Key Responsibilities:- Manage operational service risks and ensure they're captured on the Service Risk Register.
- Ensure accurate billing information for services, including variable elements, and work with the Customer Success and Account Management teams to respond to queries or proposed changes.
- Maintain CSIPs for aligned services, prioritize actions based on stakeholder input, and provide regular updates.
- Track performance against SLA commitments and proactively flag degradation in service quality to operational teams.
- Previous experience as a successful service delivery manager with a proven track record in customer-facing roles.
- Experience working with stakeholders and customers, with a flexible approach to operating in uncertain environments.
- Able to work independently and take initiative, with a strong understanding of ITIL-aligned principles and processes.
We're a leading IT company offering a competitive package, including a car allowance, bonus scheme, and flexible benefits. Our inclusive workplace values diversity and promotes career development and lifelong learning opportunities.
