Client Success Manager

2 weeks ago

London, Greater London, United Kingdom Insurwave Limited Full time
Job Title: Client Success Manager

We are seeking a highly motivated and results-driven Client Success Manager to join our team at Insurwave Limited. As a Client Success Manager, you will play a key role in managing client accounts, understanding client requirements, and onboarding features for our growing client base.

Key Responsibilities:
  • Be the primary contact for client accounts, ensuring their satisfaction and maximizing the value of our platform.
  • Develop a deep understanding of client needs, goals, and pain points, driving strategic initiatives that ensure long-term success.
  • Proactively manage account health, providing insights, analytics, and recommendations for feature adoption.
  • Collaborate with cross-functional teams to address customer challenges and feedback.
  • Lead onboarding processes, ensuring clients experience smooth transitions and are set up for success from day one.
  • Manage roadmap roll out by identifying upsell and cross-sell opportunities to help clients fully leverage our platform's potential.
Requirements:
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with clients and internal colleagues.
  • A proactive problem-solver who can balance client needs with business goals.
  • Possess a problem-solving mindset, emphasizing attention to detail, creativity, and the ability to break down ambiguous problems into solvable components.
  • Experience in consulting in commercial insurance is desirable.
  • Demonstrate a data-driven mindset with a keen eye for identifying trends and opportunities.
  • Comfortable working in the detail but able to rise up to see the bigger picture.
  • Able to collaborate with a talented and supportive team to achieve company-wide objectives.
What We Offer:
  • Lots of holidays: 25 days annual leave | 8 Bank Holidays.
  • More than a competitive salary: Private Health Care - Critical Illness Insurance - Life Insurance - 5% pension plan matching - cycle to work scheme - weekly online Yoga sessions.
  • Great work-life balance with flexible working options.
  • A commitment to learning & development opportunities to support you in reaching your full potential.

At Insurwave Limited, we are a values-driven, mission-oriented team where your contributions truly make a difference. We are looking for someone who shares our passion for delivering exceptional client experiences and is eager to grow with our company.

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