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Customer Service Representative
4 weeks ago
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Cameo Consultancy (Recruitment) Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Manage customer enquiries and orders in a timely and efficient manner
- Provide accurate information on price, availability, and technical product details
- Support Business Development Managers by providing customer data and sales information
- Resolve customer queries regarding deliveries, orders, and technical support
- Perform administrative tasks related to returns and warranties
- Work collaboratively with sales & marketing, warehouse, credit control, to improve service and product offerings
- Automotive or a passion for cars
- Customer service experience with a positive and professional attitude
- Strong communication and relationship-building skills
- Accurate data input skills and proficiency in Microsoft Office (Outlook, Excel, Word & Teams). SAP experience is a plus
- A strong telephone manner and the ability to handle queries efficiently
- Knowledge of motor vehicles or automotive products is an advantage, but full training will be provided
We offer a competitive salary of c£27,000 depending on experience, as well as great facilities, free parking, 25 day holiday and company pension. You will be offered plenty of training over 6-12 months and ongoing whilst you learn the products and the business.
After training (around 6 months) the role will offer hybrid working 2 days per week.
