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Night Operations Assistant Manager
2 months ago
Position Overview
As an integral part of our team, you will be the initial and final point of contact for our guests, making first impressions crucial. Our hospitality leaders are approachable, confident, and maintain a professional demeanor. Effective communication is essential as you assist the night manager in overseeing a high-performing night team.
Your primary responsibilities will include welcoming guests and serving as their primary resource for inquiries or concerns. You will ensure that the night operations are executed seamlessly and uphold our high standards of service.
We are passionate about hospitality and dedicated to providing outstanding guest experiences.
Employee Benefits
- Exclusive employee discounts on room rates across our hotel portfolio.
- Access to the employee room benefit program across our global network (terms and conditions apply).
- Shopping discounts on various categories including groceries, fashion, travel, and leisure activities.
- Eye care services
- Complimentary legal and financial advice
- Access to counseling sessions
- Hospital and death benefit plans
- Cycle to work initiative
- Wellbeing resources including fitness videos and health tips
- Recipe suggestions
- Guidance on maintaining an active and healthy lifestyle
- Wellbeing podcasts and video content
- Breathing exercises for relaxation
- 24/7 support and advice hotline
- Team recognition and rewards
- Complimentary meals during shifts
- Free parking facilities
Ideal Candidate Profile
- Prior experience in a night operations role within a bustling hotel environment
- Highly driven and proactive, demonstrating professionalism and positivity in all interactions
- Strong verbal and written communication abilities
- Familiarity with Opera, Delphi, and Microsoft Office is preferred
- A positive and engaging personality with the capability to inspire and motivate teams
- Exceptional leadership and management capabilities
- Dedication to providing a superior level of customer service
The Crowne Plaza Birmingham NEC offers a remarkable 242-room hotel situated in a prime location, providing easy access to major attractions and transport links. With a commitment to excellence, we are focused on creating a rewarding career path in the hospitality sector.
Explore a fulfilling career with LGH Hotels Management, which boasts a diverse portfolio of 42 hotels across the UK, including renowned brands such as Crowne Plaza, Holiday Inn, and Best Western, all strategically located for optimal guest experiences.
