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Facilities Support Supervisor
3 months ago
Position Overview:
We are seeking skilled and driven professionals to join our dynamic and innovative team at Lawrence Cleaning Services. This role offers opportunities for further training, career advancement, and recognition within a supportive environment.
Key Qualifications:
- Demonstrated experience in managing cleaning contracts
- Proven ability in staff leadership and management
- Experience overseeing multiple accounts
- Exceptional customer service and communication skills
- Strong people management capabilities
- Outstanding planning and organizational skills
- Comprehensive understanding of health and safety regulations
- Ability to operate within set budgets
- Initiative and a positive attitude
- Proficient administrative skills
- Capability to handle objections and think critically
- Results-oriented with a proactive work ethic
- Excellent rapport-building skills with a confident demeanor
- Proficient in IT applications
- Willingness to work rotating shifts
Primary Responsibilities:
- Oversee contract and site management for a diverse portfolio of accounts.
- Ensure compliance with service delivery specifications.
- Conduct regular client interactions to implement auditing programs that monitor standards and client satisfaction.
- Address client inquiries and complaints promptly and effectively.
- Keep the Operations Manager informed of any operational challenges that may affect contract retention, and suggest improvements as necessary.
- Control the financial performance of each contract in accordance with budgetary requirements, including:
(a) Staffing levels and pay rates
(b) Materials and equipment management
(c) Payroll processing
(d) Planning for staffing, equipment, and materials for periodic tasks.
- Mentor and manage the support team in your area.
- Ensure adequate supplies are available on-site.
- Recruit, onboard, and train new staff members.
- Monitor and evaluate staff performance, clearly communicating the company's standards.
- Address any disciplinary or grievance issues in accordance with company policies.
- Provide guidance, coaching, and training to cleaning staff and supervisors.
- Ensure compliance with health and safety audits, payroll, service level indicators, and recruitment processes.
If you possess the necessary skills, experience, and motivation to thrive in this role, we encourage you to consider joining our team.
Job Type: Full-time
Salary: £26,750 per annum
Benefits: Pool Car, Fuel Card, Phone, Laptop, Bonus Scheme after 3 Months of Service
