Application Support Specialist

4 weeks ago


Bury St, Suffolk, United Kingdom Cooper Lomaz Recruitment Ltd Full time

Cooper Lomaz Recruitment Ltd is delighted to be supporting a local SaaS business in their search for a 2nd Line Application Support Consultant to join their expanding team. This position is available on a full-time, permanent basis.

Role Overview: As a 2nd Line Application Support Consultant, you will be responsible for providing remote, customer-facing application support. This includes triaging tickets, and responding to inbound phone calls and emails related to issues with the products they produce.

Key Responsibilities:

  1. Provide 2nd line application support to the business's customers.
  2. Process data requests, ensuring they meet the company's guidelines and policies.

Requirements:

  1. Experience in a service desk or help desk environment is essential.
  2. Passionate about technology and keen to pursue a career in this field.
  3. SQL knowledge is desirable but not essential.
  4. This is a fully office-based role in Bury St Edmunds.

A driving licence is not essential for the role; however, the office is difficult to reach if you do not live locally.



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