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Retail Business Manager
2 months ago
As a Counter Manager at Clinique, you will be responsible for the overall operation of your terminal, ensuring the achievement of all retail targets and identifying and executing retail driving initiatives to develop the total terminal business and maximize potential.
Key responsibilities include:
- Managing recruitment, training, and development for all Clinique consultant teams
- Leading by example to maintain an effective and efficient business
- Driving stock and sales, performance managing and coaching the team to provide exceptional customer service and maximize all sales opportunities
- Developing strong working relationships with retail partners and stores
- Planning and implementing a strong Business Plan in line with the current marketing calendar, six months in advance (where possible)
- Adapting and responding to the ever-changing needs of the business
Measures
The following measures will be used to evaluate your performance:
- Retail targets consistently updated and aligned with SEE, ASOM, and REM, communicated to the Clinique team each month
- Monthly and weekly catch-ups completed, reviewing target achievement and opportunities to grow
- Team and retailer meetings conducted and reviewed
- Implementation and management of a 6-month planner of activity to ensure the achievement of targets using Brand strategy
- 6-month business plan in place
- Updated business planner with results
- Proactive approach to increasing sales opportunities and service standards, while coaching Consultants
- Pop-up events executed twice a month, with sales results and evaluation of what worked well
- Agile approach to brand changes within strategy, sales, and retail plans, and new processes
- Monthly management meetings and reviews
- Monitoring competitor products, activity, and results, and discussing with SEE/ASOM to compete and build the business
- Comprehensive monthly feedback report and weekly conversations
Team Management
The following measures will be used to evaluate your performance:
- Leading and motivating all team members through in-store coaching and setting clear objectives, reviewing regularly to ensure the achievement of all brand key performance indicators and fiscal targets
- Achieving brand KPIs, productivity, AUS, Skin School, and Passenger target/achieved
- Monthly/weekly One-to-Ones completed
- Acting as a role model to team members through own conduct, appearance, selling skills, and leading by example
- Achieving brand KPIs, all team groomed to Clinique 'Rock the lab coat' Guidelines
- Ensuring all members of the team maintain excellent standards of personal grooming and addressing any problems concerning personal standards, hygiene, and merchandising
- Ensuring effective communication to the team daily, weekly, and monthly, holding regular/productive team meetings and briefs, including communication on performance, targets, incentives, and achievements to motivate the Consultants
- Setting up team success
- Monthly One-to-Ones completed and followed up
- Team and Management meetings conducted and reviewed
- All account and HR documentation completed on a timely and accurate basis
Stock Management
The following measures will be used to evaluate your performance:
- Monitoring stock levels generally and specifically on hero lines, taking prompt action to ensure agreed optimum stock levels are maintained and stock is well balanced in accordance with sales trend and business mix goals
- Adequate levels of stock in place and anomalies followed up
- Attending stock shop weekly in terminal
Merchandising
The following measures will be used to evaluate your performance:
- Preserving merchandising displays and ensuring counter hygiene standards, including testers and fixtures, which should be kept clean and reflect the Clinique image and guidelines
- Counter merchandised to Marketing guideline and updated Maintenance communicated to SEE
- Ensuring all VM, counter hygiene, and brand guidelines are communicated and adhered to, following up once a week with all changes that take place on counter; regularly communicated to VM
- Finding VM solutions when faced with OOS challenges
Recruitment
The following measures will be used to evaluate your performance:
- Ensuring all new starters are put through the Simply Amazing Start onboarding Induction and assigned to a coach/mentor
- Ensuring weekly performance reviews are conducted with all new starters during their probation period in accordance with Company guidelines
- 3 and 6-month reviews carried out in the 1st year
- Ensuring proactive action is taken to fill vacancies and assist in the recruitment and development of top Consultants and managers
- Maintaining contact with potential candidates
- Vacancies filled within 12 weeks
Education
The following measures will be used to evaluate your performance:
- Educating and coaching teams on product knowledge, selling skills, and consultations to ensure high levels of capability and consumer experience
- Promoting self-learning by leading by example and completion of e-learning/onboarding modules
- Service compass to brand expectations
- E-learning completion targets
- Ensuring goals and plans are in place to achieve store-specific and regional objectives pre and post seminar (digital learning)
- Achieving certification goals
- Following up from all digital learning
- Coaching and developing team to drive sales to achieve, and where possible exceed retail sales targets, as well as identifying area opportunities
- Achieving all brand KPIs
- Succession plan in place
- Building relationships with key agency partners to train/coach agency staff/generic teams to support achieving key retail goals
- Achieving sell-through of newness
- Agency staff sales results
- Generic staff training
- Providing feedback to Education Manager regularly on KPI-related performance and plans to support development and change in results
Qualifications
The following qualifications are required:
- Previous experience in retail
- Previous management experience within similar roles
- In-date passport to work in the airport
- Satisfactory security clearance from the relevant airport authority and CRC check
- Proof of right to live and work in the country if invited to attend for interview
Other Duties/Experience
The following duties and experience are required:
- Communication via Teams Channel
- Communication to all brand partners through Microsoft Teams
- Ability to work Travel Retail hours, including 4am starts, evening, weekends, and special events in a fast-paced work environment
