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Front Desk Associate

2 months ago

Cannock, Staffordshire, United Kingdom whitbread Full time

We're currently recruiting for a Receptionist role in our Stafford North (Hurricane) Premier Inn. As the friendly face of our hotel, you'll use your excellent customer service skills to welcome guests and make their stay with us unforgettable.

Key Responsibilities:

  • Provide exceptional customer service to our guests, ensuring they have a warm and welcoming experience.
  • Manage the front desk, handling check-ins, check-outs, and room assignments with ease.
  • Work closely with the housekeeping team to ensure rooms are perfect for our guests.
  • Process payments, handle guest queries, and resolve any issues that may arise.
  • Contribute to a positive and inclusive team environment, promoting a culture of respect and empathy.

What We Offer:

  • A competitive hourly rate.
  • A fixed-term contract of 13 weeks, with guaranteed hours to plan your week around.
  • The opportunity to work in a dynamic and supportive team environment.
  • Training and development opportunities to help you grow in your role.
  • A Whitbread Benefits card, offering discounts on Premier Inn rooms and meals in all Whitbread Restaurants.
  • A company pension and save-as-you-earn scheme.
  • Discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.
  • A complimentary Premier Inn breakfast for 2 when you join us.

About Us:

We believe that everyone is unique and should have the opportunity to succeed, regardless of their background or situation. We're committed to being an inclusive organisation that values diversity and welcomes applications from under-represented groups.