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Front Office Desktop Analyst
2 months ago
Harrington Starr is seeking a highly skilled Trade Floor Support Analyst to join our dynamic team. As a key member of our Front Office Trade Floor/Treasury desktop environment, you will play a crucial role in maintaining a seamless and efficient workspace.
Key Responsibilities:
- Investigate and resolve Front Office-related issues, collaborating with application owners, infrastructure teams, IT security, and vendors for effective problem management.
- Provide English language support to Front Office colleagues across the EMEA region, considering cultural and language differences.
- Foster collaborative relationships within the IT division, locally and globally.
- Gather and understand business users' requirements.
- Cover the Trading floor IT support contact, handling calls, creating tickets, and escalating as needed.
- Support walk-up and email requests, managing tickets and escalations.
Essential Requirements:
- Must have financial services experience
- Must have experience working on the trade floor