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Technical Support Officer

2 months ago

Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

Position Overview

The Medical Engineering department is currently seeking a Band 3 Technical Support Officer to join our team. This role is essential in ensuring the smooth operation of medical devices within our healthcare environment.

Our department adheres to ISO:9001 and ISO:13485 quality management systems, making familiarity with these standards advantageous for maintaining our commitment to continuous improvement.

Candidates should possess prior experience in a maintenance setting, utilizing tools and equipment across various devices to deliver maintenance services, including basic troubleshooting. A minimum qualification of NVQ level 3 in a relevant field or an equivalent credential is required.

Key Responsibilities

The Technical Support Officer will provide essential daily assistance to the Medical Engineering Department and its personnel. Responsibilities will encompass:

  • Managing the medical device library service.
  • Conducting maintenance on a variety of basic medical devices.
  • Performing electrical safety assessments, routine servicing/calibration, and minor repairs on devices.

Additionally, the role includes various administrative tasks such as overseeing inventory management, commissioning new devices, and the disposal of outdated equipment.

About Our Organization

Our department is tasked with the oversight of medical devices, which includes their commissioning, repair, maintenance, and disposal for our healthcare trust and other affiliated organizations. While the primary location for this position is within our main facility, flexibility to work at other sites may be required to fulfill service demands.

The role necessitates collaboration with a range of healthcare professionals, often in clinical settings, thus excellent communication skills are essential for effective interaction with medical, nursing, and technical staff.

Job Duties and Responsibilities

For a comprehensive list of duties and responsibilities, please refer to the attached document titled Job Description.

Candidate Profile

Qualifications

Essential

  • Minimum NVQ level 3 or equivalent qualification or experience.

Desirable

  • ECDL or a recognized IT competency qualification.

Skills

Essential

  • Strong interpersonal skills.
  • Proficient analytical abilities.
  • Familiarity with computer systems, including databases, word processing, internet, and email.

Knowledge

Essential

  • Understanding of the operation and calibration of testing equipment.
  • Awareness of electrical, mechanical, pneumatic, and electro-mechanical systems.
  • Previous experience in a maintenance role, utilizing tools and equipment for various maintenance tasks, including basic troubleshooting.

Desirable

  • Skills in report writing.

Experience

Essential

  • Experience in an electronics-related field.

Desirable

  • Experience with Portable Appliance Testing (PAT).