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Senior Service Delivery Manager

2 months ago


Dover, Kent, United Kingdom Jumar Solutions Full time

We are seeking a highly experienced Senior Service Delivery Manager to join our team at Jumar Solutions. As a key member of our organization, you will play a critical role in managing the operational relationship with clients at an executive level.

The ideal candidate will have current or previous experience in a Service Management role, ideally within the Managed Service Provider (MSP) industry. You will be responsible for overseeing service escalations, driving client satisfaction, and ensuring service delivery aligns with contractual obligations and client expectations.

Key responsibilities will include:

  • Building and maintaining strong relationships with clients at the Executive level
  • Collaborating with internal teams, including Account Managers, to enhance client relationships
  • Acting as a primary contact for service escalations and providing support during critical incidents
  • Driving account growth by aligning the client's IT strategy with internal solutions

Key skills and experience required:

  • Proven experience aligning service delivery with contracts and revenue targets
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

If you are a motivated and experienced Service Delivery professional looking for a new challenge, please submit your application.