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Pension Services Manager

2 months ago


Redhill, Surrey, United Kingdom WTW Full time

**About the Role**

In WTW's Outsourcing Business, our Administration Operations team provides a pension administration facility for clients of varying size across a variety of complex schemes. Our workforce consists of differing seniority levels, skill mixes, team sizes, and talent pools delivering diverse operational models, processes, and procedures.

**Key Responsibilities**

  • Deliver an enhanced and empathetic pension administration service to clients, attending client calls to discuss member matters requiring high-level customer care.
  • Ensure the quality and performance objectives defined by WTW are met, adhering to change, quality assurance, and operational excellence frameworks.
  • Collaborate with the Operations Manager to make commercially focused decisions influencing internal and external stakeholders on service delivery, growth, and continuous improvement.
  • Oversee Team Leads in conducting activities in line with internal procedures, policies, and legislation, including industry standards.
  • Optimize team productivity and ensure it is measured.
  • Create a collaborative culture where processes are applied consistently within the team, enabling flexible working to support each other.

**What We Offer**

At WTW, we trust our colleagues to know their work and the people, tools, and environment they need to be successful. We offer a hybrid working style, with a mix of remote, in-person, and in-office interactions dependent on the needs of the team, role, and clients. We understand flexibility is key to supporting an inclusive and diverse workforce, and we encourage requests for all types of flexible working and location-based arrangements.