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Client Account Coordinator

2 months ago

Little Oakley, Northamptonshire, United Kingdom I force Full time
{"Job Title": "Client Account Administrator", "Job Description": "Key Responsibilities
  • Manage client queries and log issues with site accordingly.
  • Assist with the creation and circulation of reports for both Returns and E.fulfillment in line with timeframes as specified.
  • Manage client inbox, and respond to emails in a professional and timely manner.
  • Assist clients' Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfillment.
  • Process corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
  • Support with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
  • Provide annual leave cover for the Account Executive and administration colleagues.
  • Liaise with client key contact on a daily basis in an articulate and efficient manner.
Requirements
  • Previous administrative experience is desired.
  • Strong IT skills.
  • Competent in all Microsoft Office platforms.
  • Experience within a logistics/warehousing environment would be preferred.
  • Excellent customer service skills both written and verbal.
  • Confident communicator to stakeholders at all levels.
  • Positive attitude and enthusiastic.
About Us

We are a dynamic and inclusive organization committed to employee development and recognizing success for hardworking performers. Our dedicated learning and development programs are open to every employee, giving you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

We offer a wide range of benefits, including:

  • Annual Leave: Competitive holiday entitlement.
  • Pension scheme: We want colleagues to enjoy a comfortable retirement, so we offer a great contribution of 5% employee and 3% employer.
  • Life Assurance: x2 your annual salary.
  • Wellness: Via our Employee Assistance Program, we offer immediate access to a confidential telephone counseling and legal information service that operates 24 hours a day, 365 days a year.
  • Eye Care Vouchers: We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
  • Reward & Recognition: We recognize that employees have gone the extra mile via Employee of the month and year, special recognition, and long service awards.
  • Everyday discounts: Via our benefit platform, you will have access to over 50 retailer discounts for everyday savings.
"}