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Head of Commercial Claims Management

2 months ago

London, Greater London, United Kingdom Gallagher Full time

Job Overview:

Introduction

Join Gallagher's esteemed global brokerage team, where your expertise in risk management will shine. We are a collective of diverse professionals dedicated to excellence, working together to protect businesses and foster their growth. Your role will be pivotal in establishing a legacy of trust within the ever-evolving landscape of claims management.

We recognize that each candidate brings unique strengths, and we encourage you to consider this opportunity even if you feel you may not meet every qualification.

Position Summary

We are in search of a full-time Head of Commercial Claims for our Ontario Region. This key position involves leading the Claims Team, ensuring that Gallagher clients receive exceptional claims support and advocacy while upholding the high service standards set by our organization. Your leadership and integrity will be essential in guiding our diverse team.

Work Environment: Hybrid (Agile) – At Gallagher, we value the flexibility of remote work while also cherishing in-office collaboration.

Your Impact:

  1. Provide leadership and mentorship to Claims Specialists, Advocates, and Associates.
  2. Analyze and discuss new claims from large Commercial Insurance clients, focusing on policy wording.
  3. Offer professional claims counseling to insured parties as needed.
  4. Advocate for clients on complex claims with insurers.
  5. Assist Claim Advocates in reviewing policy coverages and advocacy efforts.
  6. Lead client meetings in collaboration with the Client Solutions Team.
  7. Build relationships with Gallagher insurers' Claims Management Teams and adjusters.
  8. Establish partnerships with key service providers, including restoration companies and law firms.
  9. Maintain and update client files using Broker Management Systems.
  10. Communicate with adjusters and insured parties regarding open claims.
  11. Facilitate negotiations between insured parties and insurance carriers during settlements.
  12. Participate in educational activities to enhance product knowledge and expertise.

Qualifications:

  1. RIBO license or the ability to obtain one upon starting the role is required.
  2. Experience in Claims Adjusting or as a Commercial Broker with Claims Advocacy is essential.
  3. Knowledge of non-profit, program, or manufacturing claims is advantageous.
  4. Experience in team management or leadership is a plus.
  5. CAIB, CIP, or CRM designations are beneficial.
  6. Strong verbal and written communication skills are necessary.
  7. Excellent organizational and time management abilities are required.
  8. High attention to detail and accuracy is critical.
  9. Ability to manage multiple tasks and deadlines effectively.
  10. Proficiency in Microsoft Office applications is expected.
  11. Experience with Broker Management or electronic filing software is a plus.

Compensation and Benefits:

In addition to a competitive salary, Gallagher offers a comprehensive benefits package, which may vary based on your job level:

  1. Flexible medical and dental coverage tailored to your household's needs.
  2. Life, Dependent Life, and AD&D Insurance options.
  3. Retirement savings plans, including RRSP with company matching, TFSA, and pension options.
  4. Employee Stock Purchase Plan.

Additional Benefits Include:

  1. Reimbursement for educational expenses.
  2. Employee assistance programs.
  3. Discounted gym memberships.
  4. Opportunities for flexible work arrangements.
  5. Paid sick and personal days.
  6. Paid Time Off for volunteering.
  7. Recognition programs for employee education.
  8. Employee referral bonuses.
  9. LifeWorks Employee Assistance Program.
  10. Matching Gift Program.

Commitment to Inclusion and Diversity:

Gallagher is dedicated to fostering an inclusive and diverse workplace. We believe that our varied identities and experiences enhance our ability to serve our clients and communities effectively. We are an equal opportunity employer and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates participating in the selection process.

Gallagher is committed to providing equal employment opportunities and prohibits discrimination based on any protected characteristics as defined by applicable laws.