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Global IT Applications Manager

2 months ago

Jarrow, South Tyneside, United Kingdom Essentra PLC Full time
About the Role

We are seeking an experienced IT Applications Delivery Manager to join our team at Essentra PLC. As a key member of our IT department, you will be responsible for leading the delivery of IT applications and services that support the commercial and operational performance of our business.

Key Responsibilities
  • Lead the delivery of IT applications and services to meet business requirements
  • Manage the provision and management of business applications to ensure uptime and availability
  • Develop and implement an applications strategy that supports the growth and running of Essentra Components
  • Provide technical and functional expertise in resolving business operations issues related to IT systems and applications
  • Manage an outsourcing model for 3rd party support where appropriate
  • Deliver enhancements and developments to base applications to improve efficiency and effectiveness
  • Plan and execute UAT, provide consultation to users, document issues and resolutions, lead cross-functional linked teams to address business or systems issues
  • Ensure adequate environments are available across business-critical systems, including Disaster Recovery
  • Collaborate with other IT teams and cross-functional teams in resolving reported issues
  • Manage third-party application service partners
  • Deliver IT Application Projects
  • Champion IT governance adoption and compliance with policies and standards to maintain consistency and reduced risk across IT applications service and solution delivery
  • Describe the structure, characteristics, behavior, and other aspects of software implementation and integrations to stakeholders and how they meet the requirements of the business
  • Provide specifications according to which the solution is defined, managed, and delivered
  • User Account certification (within Applications) across all Applications in scope for support and specifically, all Key Financial Applications
  • Responsible for responding to Audit requests/requirements (internal/external) across the Applications estate
Requirements
  • Solid understanding of the information technology industry and how technology can drive productivity and performance improvement
  • Experience of managing an outsourcing model
  • Track record of working with senior teams from all functions and departments
  • Comfortable working with autonomy and in an environment with constant interruptions, with guidance in only the most complex situations
  • Experience of supporting IT services in line with ITIL frameworks and toolsets
  • Able to identify, prioritize, and solve complex application issues with strong analytical and problem-solving skills
  • Solid experience in application support and related field
  • Experience with supporting/enhancing various ERP/CRM - Systems D365, CE, SAP, BPCS
  • Experience implementing middleware solutions using Microsoft Azure Integration Services
  • Experience with implementations that involve large data transfers
  • Experience delivering e-commerce solutions using Cloud technologies and on-prem solutions
  • Experience in Cloud platforms (particularly Microsoft Azure) & Automation is desirable
  • Operated within an international corporate information technology function
  • Experience in multiple end-to-end IT project delivery lifecycles as an end customer, consultant, and supplier
  • Experience managing change to legacy architectures
  • Experience of managing globally dispersed teams and individuals
  • Understand multi-cultural and diverse working environments - across continents, religions, local working practices, beliefs
What We Offer
  • Competitive Salary
  • Private Medical Insurance (Single Cover)
  • Discretionary Annual Bonus
  • Up to 5% matched pension contribution
  • 4x annual salary life assurance
  • 25 days annual leave plus bank holidays
  • Employee discounts through Edenred
  • Eyecare Vouchers
  • Cycle to work scheme
  • Employee Assistance Programme