In Work Support Specialist

4 weeks ago


Folkestone, Kent, United Kingdom PeoplePlus Full time
Role Overview

We are seeking an experienced In Work Support Advisor to join our Restart Employability programme, a DWP initiative aimed at supporting long-term unemployed individuals into employment.

As an In Work Support Advisor, you will provide high-quality support to employed members, offering guidance and advice to help them maintain employment and achieve their career goals.

Key Responsibilities
  • Provide telephone-based employer quality checks, ensuring effective use of time and meeting targets
  • Offer individual coaching and utilise member funding to maximise employment opportunities
  • Manage appointments and work towards guidelines, recognising individual needs and complex barriers
  • Develop strong relationships with clients from diverse backgrounds, leveraging your interpersonal and communication skills
  • Utilise IT systems, including Management Information Systems and CRM applications, to support your work
Requirements
  • Previous experience in a fast-paced, customer-focused environment, preferably in a similar role
  • Strong interpersonal, communication, and negotiating skills, with the ability to engage and motivate clients
  • Well-developed IT skills, including Microsoft packages and CRM applications
  • An Information, Advice and Guidance Level 3 or 4 qualification and experience working with the unemployed is desirable
What We Offer

We welcome applications from candidates seeking flexible working hours or a 4-day working week with condensed hours. All flexible working options will be discussed further at the interview stage.

For further information about this role, please review the available documents at the top of this page.



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