Health and Fitness Supervisor

4 weeks ago

London, Greater London, United Kingdom The Gym Group Full time
Position: Fitness Operations Leader (Flexible contracts available)

Reporting to: General Manager

Location: Thanet

The Gym Group stands out as a leader in the fitness industry. Our exceptional teams possess the skills, capabilities, and positive attitudes that create an outstanding workplace.

We uphold strong, ingrained values and a relaxed culture that prioritizes our people. We take pride in being fun, innovative, inclusive, and engaging, and we are currently seeking a Fitness Operations Leader to enhance our fantastic Thanet gym.

About Us

The Gym Group is not your typical gym. We offer the lowest cost nationwide 24/7 access with over 230 locations and counting. To our employees, we are a fun, welcoming, engaging, and inclusive organization. We continuously challenge ourselves to make a positive impact through our goals and initiatives. Our mission is to eliminate barriers to fitness for everyone.

We are recognized for our values, culture, and people—check our reputation on Glassdoor. We provide a fantastic work environment and were acknowledged as one of the Top 50 places to work in the UK. As a leading budget gym chain, we invest significantly in our staff. We have maintained GOLD status in our Investors in People award for six consecutive years and received silver in wellbeing last year. We take pride in being a disability confident and inclusive employer. Our team is exceptional, with numerous opportunities for growth and development supported by our commitment to success. Recently, we have embarked on significant digital projects and aim to remain innovative, creative, and agile in all our endeavors.

Role Overview

As a Fitness Operations Leader at The Gym Group, you will assist the General Manager in the effective management of the gym and act in their absence. You will have a passion for fitness and a desire to engage with our members and teams while promoting our culture. You will exemplify our company values and encourage others to do the same.

Your Key Responsibilities Include:
  • Leading member engagement initiatives to enhance our in-gym service offerings and improve member satisfaction scores.
  • Managing and inspiring our team of fitness trainers, motivating them to excel daily while embodying the gym's values.
  • Overseeing our Group Exercise program by developing the class schedule and training the team for effective delivery.
  • Adopting a results-oriented mindset with a strong focus on driving the gym's commercial performance.
  • Ensuring high operational standards through effective management of cleaning and maintenance procedures, including liaising with third-party suppliers.
  • Maintaining compliance with company Health & Safety policies and completing necessary checks regularly.
  • Assisting the GM with administrative tasks such as scheduling, time tracking, and security checks.
  • Acting as a keyholder for the gym, providing support to the GM and being a point of contact in emergencies.
  • Managing your own personal training business within the gym during your employed hours, retaining 100% of your earnings without an annual license fee.

Ideal Candidate Profile

You are an excellent fit for this role if you:
  • Have a strong passion for health, fitness, and overall excellence.
  • Thrive on leading teams by example and are willing to actively engage in setting high standards for member experience.
  • Are committed to understanding and meeting the expectations of our members.
  • Can operate within compliance parameters while delivering exceptional service levels in daily gym operations.
  • Possess a proven track record of success and are eager to bring that winning attitude to The Gym.
  • Hold a Level 2 qualification as a Fitness Instructor or are currently pursuing this qualification.

Benefits

We offer a range of attractive benefits, including:
  • Paid contractual benefits such as holiday (including Bank Holidays) and company sick pay.
  • In-house development opportunities and support for your career journey.
  • Company save-as-you-earn share plan.
  • Flexibility and freedom regarding working arrangements.
  • Discounts with various training providers and wellness services.
  • Company pension scheme.
  • Access to an online social communication platform with numerous benefits and discounts.
  • Options for season ticket loans.
  • Employee Assistance Programme supported by our Wellbeing hub.
  • Cashplan Healthcare Scheme.
  • A complimentary gym membership for yourself and a friend or family member.

We look forward to learning more about you

We actively encourage applications from diverse demographics and are committed to culture and value alignment. We understand that not everyone prefers a traditional 9-5 schedule, and we are open to discussing flexible working arrangements during the recruitment process.

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