Credit Controller

15 hours ago


Worcester, Worcestershire, United Kingdom Campions Group Full time
Job Title: Credit Controller

At Campions Group, we are seeking a highly skilled and experienced Credit Controller to join our Lettings Division. As a key member of our team, you will be responsible for delivering high-quality debt recovery services to our clients.

Key Responsibilities:
  • Ensure the accuracy and up-to-dateness of financial data in our Property Management System.
  • Minimize unpaid rent by rigorously applying our arrears procedure.
  • Deliver exceptional client accounting services to our clients.
  • Produce client arrears reports as required.
  • Provide monthly reporting to our Lettings Senior Credit Controller and Lettings Services Manager.
  • Reconcile tenancy accounts and liaise with Government Agencies as necessary.
  • Prepare legal cases and liaise with Solicitors regarding possession.
  • Report to Clients and Property Managers.
  • Review unposted receipts, investigate, and resolve any unidentified items.
  • Process credit/debit card payments through our online system.
  • Manage tenant accounts on a day-to-day basis.
Attributes:
  • Trust: We are open and honest.
  • Respect: We seek an inclusive environment that promotes empathy and care for each other.
  • Integrity: We have strong and moral principles. We do as we say.
  • Innovation: We welcome change as a way to nurture a growth mindset.
  • Delivery: We work together to deliver the most effective solution in a timely manner.
Communication:
  • Ensure all customer and client communication is responded to in a timely fashion and in accordance with our customer service standards.
  • Provide appropriate communication at each interaction, depending on customer preferences and the matter at hand.
  • Actively communicate with colleagues internally to provide a joined-up group-wide customer experience.
Customer Experience:
  • Take individual ownership of developing an exemplary customer service culture across our portfolio, considering each interaction from the customer's perspective.
  • Take ownership of the customer experience through visible and accessible property management services with personal intervention.
  • Build relationships with customers to manage expectations and shape services around customer requirements.
  • Continually improve customer service delivery and ratings, reviewing, responding to, and learning from feedback surveys, implementing change where possible and appropriate.
Our People:
  • Maximize training and development opportunities to keep abreast of recent landlord and tenant legislation, safety regulations, and the latest management practices.
  • Support colleagues in specific areas of expertise to share best practice and support overall team development and knowledge.
  • Adopt a flexible approach to take on other duties as the Company or Lettings Senior Credit Controller may reasonably require.

We are an equal opportunities employer and welcome applications from everyone who is excited by the opportunity to join us. At Campions Group, we are committed to creating a diverse and inclusive workplace.


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