Merchant Technical Support Specialist

4 weeks ago

London, Greater London, United Kingdom Paramount Commerce Full time
Job Title: Merchant Technical Support Analyst

We are Paramount Commerce, a leading fintech company dedicated to simplifying payments in Canada. Our mission is to provide secure and efficient payment solutions that support seamless transactions and rich data.

As we expand our presence in Canada and prepare for global growth, we are seeking talented professionals who can drive innovation and contribute to our success. We are committed to creating a diverse and inclusive work environment where our employees can thrive.

Job Summary:

We are seeking a Merchant Technical Support Analyst to join our Merchant Technical Support team in the UK. In this role, you will be responsible for providing technical assistance and support to merchants who use our products. You will also play a key role in handling technical escalations that are received both internally and externally.

Key Responsibilities:
  • Act as the primary point of contact and resolution owner for complex technical inquiries from merchants, providing timely and effective assistance.
  • Effectively troubleshoot and diagnose issues encountered by merchants, utilizing deep technical troubleshooting abilities, including log analysis, to identify root causes.
  • Utilize the Salesforce system provided to track, manage, and escalate issues, ensuring adherence to SLA for issue resolution.
  • Collaborate cross-functionally with Platform, Product, and Engineering teams to analyze potential bugs and devise solutions, ensuring swift resolution of critical product issues.
  • Continuously improve processes and streamline workflows to enhance efficiency and effectiveness in supporting merchants.
  • Work with the team to address individual as well as team backlog, prioritizing tasks effectively to meet business objectives.
  • Build, analyze, and maintain SQL queries to troubleshoot and resolve issues, demonstrating proficiency in SQL and application support.
  • Develop and execute test scripts using API guides for specific tests, ensuring thorough testing of product functionalities.
  • Familiarity with Datadog logging and setting up alerts, dashboards, etc., to monitor system performance and address issues proactively.
Requirements:
  • Bachelor's Degree or Diploma in Computer Science or Computer Engineering field.
  • 3-4 years of relevant experience working directly in a Technical Support role.
  • Exceptional customer service and verbal/written communication skills.
  • Ability to manage multiple tasks with high attention to detail and accuracy within specified timeframes.
  • 2-3 years of experience in SQL and application support, with proficiency in understanding and writing SQL queries.
  • Experience with system monitoring tools, ticketing platforms (e.g., ZenDesk, Salesforce), and AWS and Datadog.
  • Willingness to work rotating shifts including weekends.
  • Prior experience working with Teleport and Postgres database.
  • Familiarity with Rest APIs, Atom, Postman, Linear, Notion, etc.
What We Offer:

We are committed to creating a diverse and inclusive work environment where our employees can thrive. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are committed to creating a place for our employees to be their authentic selves. We believe diversity of thought, background, and experience are essential to achieve our mission to simplify payments.

  • Merchant Technical Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Paramount Commerce Full time

    Role OverviewWe are seeking a skilled Merchant Technical Support Analyst to join our team at Paramount Commerce. As a key member of our Merchant Technical Support team, you will be responsible for providing technical assistance and support to merchants who use our products.In this role, you will be the primary point of contact and resolution owner for...

  • Technical Sales Advisor

    2 weeks ago

    London, Greater London, United Kingdom Builders'​ Merchants News Full time

    Merchant Sales and Technical Support AdvisorWe are seeking a skilled Sales and Support Specialist to join our Merchant Team. As a Technical Sales Advisor, you will be the first point of contact for customer sales enquiries and queries for Merchant sales.Key Responsibilities:Proactively contacting customers to promote new offers and campaigns to generate new...

  • Merchant Technical Support Specialist

    1 month ago

    London, Greater London, United Kingdom Paramount Commerce Full time

    About Paramount CommerceWe are a leading fintech company dedicated to simplifying payments in Canada. Our mission is to provide secure and efficient payment solutions that support seamless transactions and rich data.Job Title: Merchant Technical Support AnalystWe are seeking a skilled Merchant Technical Support Analyst to join our team in the UK. As a key...

  • Merchant Technical Support Specialist

    1 month ago

    London, Greater London, United Kingdom Paramount Commerce Full time

    About Paramount CommerceWe are a leading fintech company dedicated to simplifying payments in Canada. Our mission is to provide secure and efficient payment solutions that support seamless transactions and rich data.Job Title: Merchant Technical Support AnalystWe are seeking a skilled Merchant Technical Support Analyst to join our team in the UK. As a key...

  • Merchant Technical Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Paramount Commerce Full time

    Job Title: Merchant Technical Support AnalystWe are Paramount Commerce, a leading fintech company dedicated to simplifying payments in Canada. Our mission is to provide secure and efficient payment solutions that support seamless transactions and rich data.We are seeking a skilled Merchant Technical Support Analyst to join our team in the UK. As a key member...

  • Merchant Technical Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Paramount Commerce Full time

    Job Title: Merchant Technical Support AnalystWe are Paramount Commerce, a leading fintech company dedicated to simplifying payments in Canada. Our mission is to provide secure and efficient payment solutions that support seamless transactions and rich data.We are seeking a skilled Merchant Technical Support Analyst to join our team in the UK. As a key member...

  • Merchant Technical Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Paramount Commerce Full time

    Job Title: Merchant Technical Support AnalystWe are Paramount Commerce, a leading fintech company dedicated to simplifying payments in Canada. Our mission is to provide secure and efficient payment solutions that support seamless transactions.As a key player in the fintech industry, we are seeking a talented Merchant Technical Support Analyst to join our...

  • Merchant Technical Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Paramount Commerce Full time

    Job Title: Merchant Technical Support AnalystWe are Paramount Commerce, a leading fintech company dedicated to simplifying payments in Canada. Our mission is to provide secure and efficient payment solutions that support seamless transactions.As a key player in the fintech industry, we are seeking a talented Merchant Technical Support Analyst to join our...

  • Merchant Communications Specialist

    1 month ago

    London, Greater London, United Kingdom Rewardgateway Full time

    Reward Gateway: A Leader in Employee EngagementAs a leading digital platform for services and payments, Reward Gateway connects 52 million users and 2 million partner merchants in 45 countries. We're committed to improving employee engagement and building stronger, more resilient organizations.About the RoleWe're seeking a skilled Merchant Communications...

  • Merchant Communications Specialist

    1 month ago

    London, Greater London, United Kingdom Rewardgateway Full time

    Reward Gateway: A Leader in Employee EngagementAs a leading digital platform for services and payments, Reward Gateway connects 52 million users and 2 million partner merchants in 45 countries. We're committed to improving employee engagement and building stronger, more resilient organizations.About the RoleWe're seeking a skilled Merchant Communications...

  • Shipboard Engineering Specialist

    6 days ago

    London, Greater London, United Kingdom Merchant Navy Training Board Full time

    Job OverviewThe Merchant Navy Training Board is seeking a skilled Shipboard Engineering Specialist to join our team. As a key member of our engineering department, you will be responsible for the operation and maintenance of all mechanical and electrical equipment on board our vessels.Key ResponsibilitiesMonitor and maintain power generation and distribution...

  • Merchant Director

    1 month ago

    London, Greater London, United Kingdom Checkout Group Full time

    Job Title: Merchant ManagerWe're seeking a seasoned professional to lead our global Level 2 team, driving performance and excellence in our merchant care operations.Key Responsibilities:Provide coaching and feedback to enhance team members' skills and performance.Identify training needs and facilitate ongoing development opportunities.Utilize data and...

  • Merchant Director

    1 month ago

    London, Greater London, United Kingdom Checkout Group Full time

    Job Title: Merchant ManagerWe're seeking a seasoned professional to lead our global Level 2 team, driving performance and excellence in our merchant care operations.Key Responsibilities:Provide coaching and feedback to enhance team members' skills and performance.Identify training needs and facilitate ongoing development opportunities.Utilize data and...

  • Merchant Director

    3 weeks ago

    London, Greater London, United Kingdom Checkout Group Full time

    Job Title: Merchant ManagerWe're seeking a seasoned professional to lead our global Level 2 team as a Merchant Manager. This role will play a pivotal part in guiding and enhancing the performance of our team members.Key Responsibilities:Provide regular feedback and coaching to enhance team members' skills and performance.Identify training needs and...

  • Merchant Director

    3 weeks ago

    London, Greater London, United Kingdom Checkout Group Full time

    Job Title: Merchant ManagerWe're seeking a seasoned professional to lead our global Level 2 team as a Merchant Manager. This role will play a pivotal part in guiding and enhancing the performance of our team members.Key Responsibilities:Provide regular feedback and coaching to enhance team members' skills and performance.Identify training needs and...

  • Merchant Director

    3 weeks ago

    London, Greater London, United Kingdom Checkout Group Full time

    Job Title: Merchant ManagerWe're seeking a seasoned professional to lead our global Level 2 team, driving performance and excellence in our merchant care operations.Key Responsibilities:Provide coaching and feedback to team members to enhance their skills and performance.Identify training needs and facilitate ongoing development opportunities.Utilize data...

  • Merchant Director

    3 weeks ago

    London, Greater London, United Kingdom Checkout Group Full time

    Job Title: Merchant ManagerWe're seeking a seasoned professional to lead our global Level 2 team, driving performance and excellence in our merchant care operations.Key Responsibilities:Provide coaching and feedback to team members to enhance their skills and performance.Identify training needs and facilitate ongoing development opportunities.Utilize data...

  • Merchant Director

    3 weeks ago

    London, Greater London, United Kingdom Checkout Full time

    Unlock Your Potential as a Merchant Manager at CheckoutAt Checkout, we're on a mission to empower businesses and their communities to thrive in the digital economy. As a strategic payments partner for leading brands, we're shaping the future of commerce.Be Part of Our JourneyWe're building diverse and inclusive teams around the world, and we need your...

  • Merchant Director

    3 weeks ago

    London, Greater London, United Kingdom Checkout Full time

    Unlock Your Potential as a Merchant Manager at CheckoutAt Checkout, we're on a mission to empower businesses and their communities to thrive in the digital economy. As a strategic payments partner for leading brands, we're shaping the future of commerce.Be Part of Our JourneyWe're building diverse and inclusive teams around the world, and we need your...

  • Merchant Development Specialist

    1 month ago

    London, Greater London, United Kingdom Groupon Full time

    Unlock Your Potential as a Merchant Development ConsultantAre you passionate about building strong relationships with small businesses? Do you have a knack for understanding what drives their success? We're looking for a talented Merchant Development Consultant to join our team at Groupon.As a Merchant Development Consultant, you'll play a critical role in...