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Experience Ambassador

2 months ago

Hounslow, Greater London, United Kingdom Hilton Garden Inn Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as an Experience Ambassador at Hilton Garden Inn, London Heathrow Airport. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel exceeds our guests' expectations.

Key Responsibilities:

  • Proactively respond to guest queries and complaints in a professional and courteous manner.
  • Provide excellent customer service and ensure that all guests feel welcome and valued.
  • Work collaboratively with other team members to ensure seamless delivery of services and high levels of guest satisfaction.
  • Previous experience within a hotel environment or customer service role is preferred.
  • Strong working knowledge of Microsoft Office Suite and IT skills are essential.
  • Good level of spoken and written English is required.

What We Offer:

  • Competitive hourly rate of £15.
  • Permanent contract with flexible working hours.
  • Opportunities for continuous learning and development.
  • Free use of hotel gym.
  • Life Assurance.
  • Contributory Pension Scheme.
  • Free staff lunch.
  • Bike to work scheme.
  • Summer/Winter Social events.
  • Discount in Momont-D'cruz Holistic Body Zone.

Our Commitment to Equality, Diversity, and Inclusion:

Hilton Garden Inn, London Heathrow Airport is committed to creating a diverse and inclusive work environment that reflects the communities we serve. We are an equal opportunities employer and welcome applications from all qualified candidates.