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Emergency Department Receptionist
2 months ago
The post-holder will provide an efficient and comprehensive reception and administrative service, and information collection service for the Emergency Department, Acute Medical Unit (or admitting ward), outpatient clinics and Health Records.
This key role will provide a focal point and first point of contact for many patients, relatives, carers and internal and external professionals accessing the Trust.
Main Responsibilities- Provides and coordinates administrative support at the nurse base in the Emergency Department for all clinical/nursing staff.
- Registration/booking in, taking full details and to ensure that any change of patient details are made promptly and accurately. Data accuracy is paramount.
- Responsible for discharging or processing admission all patients from Emergency Department the Trust's core patient database.
- Responsible for checking and ensuring data collection is as complete as possible and accurate.
- To maintain the Emergency Department generated medical case-notes making sure that all relevant notes, reports and results are scanned onto the patient's electronic record in a timely manner.
This role is an integral part of the multi-disciplinary team and requires flexible working and multi-tasking.
The post-holder is expected to work independently making decisions using own initiative.
YOU MUST BE ABLE TO WORK REGULAR NIGHTS TO APPLY.
Benefits- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
Experience & Knowledge required
- Essential
- NVQ III or equivalent experience in general administration
- Desirable
- Previous experience of NHS administration services
Education, Qualifications and Training
- Essential
- Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths
- Desirable
- ECDL or equivalent (or proven working knowledge
