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Financial Center Operations Manager

3 months ago

Southampton, Southampton, United Kingdom Bank of America Full time

Job Title: Market Financial Center Manager

Company: Bank of America

Description:

This role is pivotal in delivering leadership support to a network of financial centers within designated markets during the absence of the assigned financial center manager. The core responsibilities encompass stepping in as a temporary leader for the financial center, fostering a collaborative team atmosphere, and advocating for a client-focused and risk-aware culture. Additionally, the position entails ensuring the operational efficiency and overall effectiveness of the financial center.

Key Responsibilities

- Act as a substitute leader for the financial center within a specified market
- Oversee client interactions, engage with customers, and boost client retention efforts
- Execute business strategies and coaching practices to achieve desired outcomes
- Cultivate an outstanding client experience environment
- Drive market-level initiatives as directed by market leadership
- Maintain operational excellence

Required Qualifications:

- At least 1 year of leadership experience, including the ability to coach or motivate teams
- Proficient in collaborating with others to meet shared objectives
- Strong customer service orientation and adept problem-solving skills
- Financial literacy and experience in analyzing financial documents
- Capability to make informed decisions and manage risks while fulfilling business goals
- Excellent communication and interpersonal skills
- Strong organizational skills and proficiency in various software applications

Desired Qualifications:

- Prior management experience, including recruitment and team development
- Background in consumer banking/financial services, mortgage, retail, or hospitality sectors
- An undergraduate degree is advantageous
- Bilingual capabilities are preferred

Skills:

- Customer Service Management
- Performance Management
- Coaching
- Talent Development
- Risk Management
- Sales Performance Management
- Business Operations Management
- Recruiting
- Leadership Development
- Problem Solving

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40