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Market Financial Center Manager

1 month ago

Southampton, Southampton, United Kingdom Bank of America Full time

Job Summary:

This role is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. The successful candidate will be responsible for managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture.

Key Responsibilities:

  • Operate as a backup financial center leader within a market
  • Manage client traffic, engaging and appropriately routing clients, and fostering client retention
  • Manage business results through formalized management routines and coaching
  • Create a world-class client experience environment
  • Manage market-level initiatives prescribed by market leaders
  • Drive operational excellence

Requirements:

  • 1+ years of leadership experience demonstrated through coaching, training, or motivating a diverse work team
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
  • Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability
  • Proven record of balancing risk and making sound decisions while achieving business goals
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
  • Strong organizational skills, including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results
  • Strong communication skills (including verbal, non-verbal, written, and presentation) and active listening skills
  • Proficiency in computer skills and professional programs (for example, Microsoft Office)
  • Ability to pass pre-employment assessments and compliance requirements
  • Availability to work weekends and/or extended hours as required to run the business
  • Must be able to travel to any financial center within the defined market

Preferred Qualifications:

  • 1+ years of management experience, including hiring, coaching, and developing direct reports
  • Experience in the following industries: Consumer banking/financial services, mortgage, retail, or hospitality
  • Undergraduate degree
  • Bilingual (fluent verbal and written)

Skills:

  • Customer Service Management
  • Performance Management
  • Coaching
  • Customer and Client Focus
  • Talent Development
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Referral Management
  • Leadership Development
  • Inclusive Leadership
  • Prioritization
  • Problem Solving

Education:

High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40