Customer Service Team Lead

8 hours ago

Birmingham, Birmingham, United Kingdom Blu Digital Full time
Customer Service Manager Opportunity

We are seeking an experienced Customer Service Manager to join our team at Blu Digital. As a key member of our customer service team, you will be responsible for leading a successful customer service team and improving the customer experience.

Key Responsibilities:

  • Lead a team of customer service representatives to deliver exceptional customer service
  • Investigate new opportunities to improve our service proposition
  • Work closely with the sales team to ensure seamless customer service
  • Develop and implement customer service strategies to drive business growth

Requirements:

  • Proven experience in managing a customer service team in a fashion/retail environment
  • Strong leadership and communication skills
  • Ability to analyze customer feedback and implement improvements
  • Knowledge of customer service best practices and industry trends

About Us:

Blu Digital is a premium luxury brand with a strong presence in the UK market. We are committed to delivering exceptional customer service and are seeking a talented individual to join our team.

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