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Master Trust Implementation Specialist

2 months ago

London, Greater London, United Kingdom WTW Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Defined Contribution Implementation Director. This is an exciting opportunity to work with a leading provider of outsourced pensions solutions, supporting the growth and development of our business in the UK.

About the Role

The successful candidate will be responsible for leading the implementation of new clients and client change projects, working closely with clients and colleagues to agree implementation configuration specifications, oversee the transition of new members and new monies into LifeSight, and manage the initial relationship through the stabilisation period.

Key Responsibilities

  • Proactively lead the implementation of new clients and client change projects, ensuring timely and effective delivery within commercial expectations and contract commitments.
  • Work closely with clients and colleagues to agree implementation configuration specifications, updating contractual and governance documentation as required.
  • Oversee the transition of new members and new monies into LifeSight, ensuring a smooth and efficient process.
  • Manage the initial relationship with clients, providing ongoing support and guidance throughout the stabilisation period.
  • Support the client manager in contract negotiation with clients and various stakeholders, including legal advisers.
  • General liaison with the client on project progress, acting as an escalation point for issues/service delivery concerns across all workstreams.
  • Responsible for drafting and agreeing the implementation configuration specification, working closely with administration colleagues to co-ordinate specification and delivery within LifeSight product parameters.
  • Support a continuous cycle of process improvements, identifying efficiency and effectiveness improvements to current process, documentation, and delivery management.
  • Work closely with client managers and the project delivery team to ensure high levels of client satisfaction during projects.

Requirements

  • Proven track record of leading a broadly disciplined implementation project and delivery team.
  • Excellent DC pensions knowledge, ideally in the master trust environment including pensions administration and the DC marketplace.
  • Excellent project and risk management skills.
  • Track record of building and maintaining client and internal relationships across complex multi-discipline services.
  • High emotional intelligence.
  • Ability to develop and challenge ideas to solve client/business needs.
  • Good stakeholder management skills and ability to negotiate.
  • Firm commitment to Professional Excellence and delivering a high-quality service.

What We Offer

As a Defined Contribution Implementation Director at WTW, you will have the opportunity to work with a leading provider of outsourced pensions solutions, supporting the growth and development of our business in the UK. You will be part of a dynamic and experienced team, working on complex and challenging projects that require strong leadership and technical skills.