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2nd Line Network Support Specialist

2 months ago

Chesham Bois, Buckinghamshire, United Kingdom Mustard Jobs Full time

Job Summary:

We are seeking a highly skilled 2nd Line Network Support Engineer to join our team at Mustard Jobs. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients, troubleshooting and resolving complex network issues, and collaborating with our team to deliver exceptional service.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop sessions
  • Troubleshoot and resolve complex network issues, including firewalls, servers, and VOIP systems
  • Collaborate with our team to deliver exceptional service and meet client expectations
  • Develop and maintain knowledge of new technologies and industry trends
  • Participate in on-call rotations and provide after-hours support as needed

Requirements:

  • Valid UK driver's license and vehicle
  • Experience with Office 365, Active Directory, and firewalls
  • Strong understanding of networking concepts and protocols
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive team environment
  • Hybrid working arrangement, with flexibility to work from home and client sites