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Application Validation Coordinator
3 months ago
About Us
At Octopus Energy, we are dedicated to executing the government-mandated eco obligation scheme. Our mission is to assist customers, particularly those on low income and benefits, in enhancing the insulation of their residences, thereby reducing their energy expenses and carbon footprint.
Your Role
As an Application Validation Coordinator, you will play a crucial role in ensuring that customers' applications for our insulation schemes are thoroughly validated. Your efforts will directly contribute to improving the living conditions of our customers.
Key Responsibilities
- Gain a comprehensive understanding of the ECO schemes we implement and your role in their success.
- Review and process applications from customers interested in insulation services.
- Clearly communicate the application process to customers, managing their expectations effectively.
- Engage with customers through various communication channels as needed.
- Meet daily and monthly performance targets, both individually and collaboratively.
What We Are Looking For
- A genuine enthusiasm for working in a performance-driven environment while delivering exceptional service.
- Strong attention to detail and accuracy.
- A proactive attitude, with the ability to take ownership of tasks and see them through to completion.
- Proficiency in Excel/Sheets.
- Numerical accuracy and analytical skills.
- An adaptable mindset, capable of thriving in a dynamic business environment.
- A commitment to personal and professional development.
- Familiarity with Hubspot and Google Workspace is advantageous but not mandatory.
Compensation
The salary for this position is competitive, with opportunities for growth following a successful probation period.
Our Culture
Octopus Energy fosters a unique workplace culture where individuals are empowered to learn, make decisions, and innovate. We value hard work and offer benefits that truly matter to our team members.