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Commercial Renewals Specialist

2 months ago

Manchester, United Kingdom Altus Group Full time
Job Summary

Altus Group est à la recherche d'un Commercial Renewals Specialist pour rejoindre notre équipe de Succès Client à Manchester. En tant que Commercial Renewals Specialist, vous fournirez un service professionnel et efficace, soutenant les clients commerciaux tout au long de la phase de renouvellement de contrat. Vous collecterez des informations, en vous assurant que nous disposons d'une connaissance complète du client et de ses biens, permettant à Altus de livrer de bons résultats et de maximiser les économies et les revenus des clients pendant la durée de leur contrat. En tant que Commercial Renewals Specialist, vous établirez et maintiendrez des relations de confiance et gèrerez les attentes des clients.

Responsabilités Clés
  • Engagement Client : Gérez proactivement une campagne de clients commerciaux et de résultats de renouvellement dans les comptes définis. Agissez en conseiller de confiance tout au long du cycle de vie complet de renouvellement de contrat. Collectez les informations essentielles et les documents des clients commerciaux de petite à moyenne taille pour permettre à Altus Group de maximiser les opportunités d'économies des clients.
  • Gestion des Attentes : Communiquez clairement les processus et les délais aux clients, en assurant la transparence et la compréhension.
  • Établissement de Relations : Établissez un rapport avec les clients pour identifier les opportunités de renouvellement de nos contrats actuels et de cross-selling d'autres services du Groupe Altus, si nécessaire.
  • Précision des Données : Gardez les dossiers clients à jour et précis, reflétant toute modification correctement.
  • Identification d'Opportunités : Cherchez des opportunités de renouvellement et de référencement pour d'autres services du Groupe Altus pour s'assurer que toutes les voies d'économies des clients sont explorées.
Qualifications Clés
  • Attitude Positive : Vous êtes engageant, assertif et apportez une énergie positive à votre rôle.
  • Client Focalisé : Avec au moins 12 mois d'expérience en service client téléphonique, vous comprenez l'importance d'un excellent service client.
  • Expérience : Vous avez idéalement une expérience précédente dans un rôle de renouvellement ou de retentions téléphoniques, avec une expérience de cross-selling et d'up-selling.
  • Établissement de Relations : Votre capacité à engager la conversation et à gagner la confiance est sans égal.
  • Objectif : Vous êtes motivé par la fourniture d'un service exceptionnel et la réalisation de cibles.
  • Communication ExCELLENT : Vous avez un excellent ton téléphonique et pouvez composer des e-mails professionnels et des rapports.
  • Tech Savvy : Vous êtes à l'aise avec MS Office et vous apprenez rapidement de nouveaux outils.