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Sports Travel Consultant

2 months ago


Leeds, Leeds, United Kingdom Gray Dawes Travel Full time
Job Title: Sports Travel Consultant

Gray Dawes Travel is a leading global travel management company with a strong presence in the UK, Netherlands, Australia, and the US.

We are seeking an experienced Sports Travel Consultant to join our Leeds-based team. As a key member of our team, you will be responsible for providing exceptional customer service to our sports clients, utilizing your industry knowledge to offer informative advice, quotes, and options to ensure the best possible service.

Key Responsibilities:
  • Respond to client enquiries and provide quotes for sports travel arrangements
  • Process e-tickets and travel documentation in accordance with client profiles
  • Offer advice and options for each itinerary, including cost-effective travel means
  • Provide accurate information on excess baggage, visa, and passport requirements, health, and vaccinations
  • Ensure visas are issued in time for travel
  • Carry out thorough research for each client to ensure the best possible service
  • Offer ancillary services such as car hire, hotels, private car transfers, parking, and baggage confirmations
  • Check bookings for accuracy and alternative fare savings
  • Provide training, advice, and support to new team members
Requirements:
  • Experience in sports travel and business travel
  • Effective telephone and verbal reasoning skills
  • Strong customer service skills with a focus on customer satisfaction
What We Offer:
  • Competitive annual leave and bank holidays
  • Hybrid working arrangement
  • Private healthcare (currently under review)
  • Group Life Cover
  • EAP Scheme
  • Pension Scheme
  • Travel Discounts
  • Shopping discounts
  • Christmas Savings Scheme
  • Season Ticket Loan