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Customer Service Representative

2 months ago

Dudley, Dudley, United Kingdom The Body Shop Full time

About The Body Shop

We're a pioneering cruelty-free beauty brand, committed to generating positive economic, social and environmental impact.

Your Role in a Nutshell

As a key member of our store team, you'll support the management team in driving sales and profit through exceptional customer service on the shop floor at all times.

Key Responsibilities

  • Deliver outstanding customer service, building strong relationships with customers and providing a personalized shopping experience.
  • Support the store management team in achieving sales and profit targets, while upholding the values and vision of the company.
  • Communicate effectively with customers, colleagues, and management, ensuring seamless store operations.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and teamwork.
  • Work collaboratively with colleagues to achieve store goals, sharing knowledge and best practices to drive success.

What We Look For

  • Excellent interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong communication and listening skills, with the ability to adapt to different situations.
  • A genuine passion for beauty and the retail industry, with a desire to learn and grow.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.