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Key Account Manager

2 months ago

Brentford, Greater London, United Kingdom raymond associates ltd Full time
About the Role

We are seeking a highly skilled Key Account Manager to join our team at Raymond Associates Ltd. As a Key Account Manager, you will be responsible for managing the operational processes for a high-profile contract, ensuring the delivery of exceptional service and meeting key performance indicators (KPIs).

Key Responsibilities
  • Business Growth and Profitability
    • Develop and implement action plans to achieve business targets and align with company goals.
    • Monitor and control costs within budgets.
    • Review and negotiate contract prices with clients.
  • Contract/Site Management
    • Ensure the implementation and adherence to security, cleaning, and maintenance specifications.
    • Regularly review contracts to meet company and client requirements.
    • Monitor and maintain high standards of service delivery.
  • Staff Management
    • Recruit, train, and develop direct reports and service delivery teams.
    • Ensure a high calibre of capable managers and supervisors are in place.
    • Provide regular training and annual appraisals to staff.
  • Company Procedures
    • Manage all management systems and administration associated with running the contract.
    • Ensure payroll information is accurate and costs are controlled within budget.
Why Work for Us
  • We are an ethical business committed to reducing our environmental impact and promoting sustainability.
  • We are an equal opportunities employer who values diversity and promotes a positive work environment.
  • We offer a defined purpose-driven set of values that fosters a shared sense of responsibility and a family-feel to our business.