Quality Management and Complaints Resolution Executive

3 weeks ago

Stone, Staffordshire, United Kingdom Safer Hand Solutions Ltd Full time
Quality Assurance and Complaints Specialist
Safer Hand Solutions Ltd
Up to £26,000 DOE
Full-time


Safer Hand Solutions Ltd is committed to delivering exceptional services with a focus on integrity, professionalism, and client satisfaction. We are seeking a detail-oriented and dedicated Quality Assurance and Complaints Specialist to enhance our existing team.

This position is vital in ensuring that our services adhere to the highest standards and that client concerns are addressed swiftly and effectively.


Key Responsibilities:


As a Quality Assurance and Complaints Specialist, your primary duties will include monitoring the quality of our enforcement operations and managing complaints to guarantee client satisfaction and compliance with industry regulations. You will be instrumental in upholding our reputation for excellence and fostering continuous improvement.

In this role, you will also:

  • Oversee quality assurance processes for enforcement activities, ensuring compliance with company policies and industry standards.
  • Investigate and resolve client and stakeholder complaints promptly and professionally, escalating issues as necessary.
  • Develop and implement quality control protocols and best practices to improve service delivery.
  • Conduct regular audits and reviews of enforcement cases to identify opportunities for enhancement.
  • Prepare comprehensive reports on quality performance and complaint resolutions.
  • Provide training and support to enforcement agents and the broader business in collaboration with the Senior Operations Manager following audits.
  • Engage with clients to gather feedback and ensure their concerns are addressed satisfactorily.
  • Collaborate with internal departments and relevant external organizations to ensure thorough resolution of issues.
  • Stay informed about regulatory changes and industry developments to maintain compliance and implement best practices.

Qualifications:


To excel as a Quality Assurance and Complaints Specialist, you should possess significant experience in complaints handling, with at least 2 years in a similar capacity.


Ideal candidates will demonstrate:
  • Proven experience in quality assurance or complaints management.
  • Knowledge of enforcement laws, regulations, and quality standards is advantageous.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and demonstrate emotional intelligence.
  • Strong organizational skills and the ability to adhere to processes while working reactively and flexibly under pressure.
  • A resilient attitude and a willingness to accept constructive feedback.
  • High attention to detail and a commitment to maintaining superior standards.
  • The ability to manage sensitive and confidential information with discretion.
  • Proficiency in Microsoft Office Suite.

Additional Benefits:
25 days annual leave + bank holidays
Christmas shutdown
Company pension scheme
Various social events
Company sick pay scheme
Active Mental Health initiative, including employee counselling.

This is an excellent opportunity for an experienced Complaints Specialist to join a well-established and rapidly growing organization, offering substantial career potential.

To learn more about this opportunity, please reach out to Safer Hand Solutions Ltd.


Please note that Safer Hand Solutions Ltd is acting as an employment agency on behalf of a client, and by applying, you consent to us holding your details on file.

Due to the volume of applications, we may only contact applicants who have been successfully shortlisted but may also reach out regarding other suitable vacancies.

  • Quality Assurance and Complaints Specialist

    3 weeks ago

    Stone, Staffordshire, United Kingdom Safer Hand Solutions Ltd Full time

    Quality Management and Complaints CoordinatorSafer Hand Solutions LtdCompetitive Salary Based on ExperienceFull-timeSafer Hand Solutions Ltd is committed to delivering exceptional services with a focus on integrity, professionalism, and client satisfaction. We are seeking a detail-oriented and dedicated Quality Management and Complaints Coordinator to...

  • Construction Site Manager

    4 days ago

    Stone, Staffordshire, United Kingdom HITACHI ENERGY UK LIMITED Full time

    About the Role:The Site Manager will be responsible for the successful execution of all activities on the assigned construction site, ensuring timely completion, within budget, and meeting contractual requirements. This role requires a high level of quality, safety, and environmental awareness, as well as effective communication and leadership skills.Key...

  • Construction Site Manager

    3 days ago

    Stone, Staffordshire, United Kingdom HITACHI ENERGY UK LIMITED Full time

    About the Role:The Site Manager will be responsible for the successful execution of all activities on the assigned construction site, ensuring timely completion, within budget, and meeting contractual requirements. This role requires a high level of quality, safety, and environmental awareness, as well as effective communication and leadership skills.Key...

  • Project Manager

    5 days ago

    Stone, Staffordshire, United Kingdom Capula Full time

    Job DescriptionJob Title: Project ManagerCompany: CapulaJob Type: Full-timeIndustry: Energy, Water, Renewables, ManufacturingLocation: Remote (with occasional travel to customer sites)Job SummaryA Project Manager is required to manage a series of projects to deliver upgrades/modifications to existing Transmission substation protection and control systems for...

  • Project Manager

    3 days ago

    Stone, Staffordshire, United Kingdom Capula Full time

    Job DescriptionJob Title: Project ManagerCompany: CapulaJob Type: Full-timeIndustry: Energy, Water, Renewables, ManufacturingLocation: Remote (with occasional travel to customer sites)Job SummaryA Project Manager is required to manage a series of projects to deliver upgrades/modifications to existing Transmission substation protection and control systems for...

  • Project Manager

    3 days ago

    Stone, Staffordshire, United Kingdom Capula Full time

    Job DescriptionJob Title: Project ManagerCompany: CapulaJob Type: Full-timeIndustry: Energy, Water, Renewables, ManufacturingLocation: Flexible (with occasional travel to customer sites)Job SummaryA Project Manager is required to manage a series of projects to deliver upgrades/modifications to existing Transmission substation protection and control systems...

  • Project Manager

    5 days ago

    Stone, Staffordshire, United Kingdom Capula Full time

    Job DescriptionJob Title: Project ManagerCompany: CapulaJob Type: Full-timeIndustry: Energy, Water, Renewables, ManufacturingLocation: Flexible (with occasional travel to customer sites)Job SummaryA Project Manager is required to manage a series of projects to deliver upgrades/modifications to existing Transmission substation protection and control systems...

  • Project Manager

    5 days ago

    Stone, Staffordshire, United Kingdom Capula Full time

    Job DescriptionAt Capula, we're a leader in advanced system integration, delivering performance on a massive scale. We work in highly regulated and challenging industrial environments, and have delivered critical projects across energy, water, renewables, and manufacturing.Role Overview:A Project Manager is required to manage a series of projects to deliver...

  • Retail Store Manager

    1 week ago

    Stone, Staffordshire, United Kingdom Asda Express Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Team Leader to join our Asda Express team. As a key member of our store management team, you will be responsible for leading and motivating a team of retail professionals to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesManage and motivate a team of retail...

  • Project Manager

    5 days ago

    Stone, Staffordshire, United Kingdom Capula Full time

    Job DescriptionAt Capula, we're a leader in advanced system integration, delivering performance on a massive scale. We work in highly regulated and challenging industrial environments, and have delivered critical projects across energy, water, renewables, and manufacturing.Role Overview:A Project Manager is required to manage a series of projects to deliver...

  • Senior Project Management Leader

    3 weeks ago

    Stone, Staffordshire, United Kingdom VIQU Limited Full time

    Position Overview:As a Senior Project Management Leader, you will be at the forefront of managing significant projects within the Energy Division of a prominent operational technology firm.Company Overview:VIQU Limited is renowned for its expertise in digital transformation and system integration, particularly in highly regulated industrial sectors such as...

  • Project Manager

    1 month ago

    Stone, Staffordshire, United Kingdom Viqu Limited Full time

    Project ManagerStone/Client Sites - HybridCompetitive SalaryVIQU have partnered with a leading entity in operational technology and digital transformation. They boast a longstanding reputation for advanced system integration, with expertise in optimising efficiency and achieving impressive performance on a large scale. Their commitment to continuous...

  • Market Development Executive

    3 days ago

    Stone, Staffordshire, United Kingdom Dalkia Full time

    About the Role:Dalkia is seeking a highly motivated and experienced Business Development Manager to join our team. As a key member of our sales team, you will be responsible for driving business growth and developing new relationships in the UK's Energy market.Key Responsibilities:Develop and execute a business growth strategy to achieve sales targets and...

  • Market Development Executive

    4 days ago

    Stone, Staffordshire, United Kingdom Dalkia Full time

    About the Role:Dalkia is seeking a highly motivated and experienced Business Development Manager to join our team. As a key member of our sales team, you will be responsible for driving business growth and developing new relationships in the UK's Energy market.Key Responsibilities:Develop and execute a business growth strategy to achieve sales targets and...

  • Project Director

    4 days ago

    Stone, Staffordshire, United Kingdom Capula Full time

    About the Role:Capula, a leading provider of advanced system integration, is seeking an experienced Project Manager to lead the delivery of critical projects in the Power Transmission industry.Key Responsibilities:Manage a series of projects to deliver upgrades/modifications to existing Transmission substation protection and control systems for National Grid...

  • Project Director

    1 day ago

    Stone, Staffordshire, United Kingdom Capula Full time

    Job Summary:A Project Manager is required to manage a series of projects to deliver upgrades/modifications to existing Transmission substation protection and control systems for National Grid and other customers in the Power Transmission industry.Key Responsibilities:Management role responsible for various projects, typically in the range of £50K to £600K,...

  • Project Director

    1 day ago

    Stone, Staffordshire, United Kingdom Capula Full time

    Job Summary:A Project Manager is required to manage a series of projects to deliver upgrades/modifications to existing Transmission substation protection and control systems for National Grid and other customers in the Power Transmission industry.Key Responsibilities:Management role responsible for various projects, typically in the range of £50K to £600K,...

  • Physical Therapist Openings Throughout Georgia

    1 week ago

    Stone, Staffordshire, United Kingdom Hiring Healthcare Heroes Full time

    Physical TherapistWe are seeking a highly skilled Physical Therapist to join our team at Hiring Healthcare Heroes. As a Physical Therapist with our company, you will have the opportunity to make a meaningful impact on the lives of our patients.About the RoleThis is a challenging and rewarding role that requires a high level of expertise and professionalism....

  • Bid Management Director

    1 day ago

    Stone, Staffordshire, United Kingdom Bidrecruitment Full time

    About the RoleWe are excited to announce a new opportunity for a seasoned Bid Management Director to join our team at Bidrecruitment. As a critical member of our organization, you will be responsible for leading and improving the bid management process, driving business growth, and delivering exceptional results.Key ResponsibilitiesDevelop and Implement Bid...

  • Bid Management Director

    1 day ago

    Stone, Staffordshire, United Kingdom Bidrecruitment Full time

    About the RoleWe are excited to announce a new opportunity for a seasoned Bid Management Director to join our team at Bidrecruitment. As a critical member of our organization, you will be responsible for leading and improving the bid management process, driving business growth, and delivering exceptional results.Key ResponsibilitiesDevelop and Implement Bid...