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Service Desk Engineer

2 months ago

Manchester, United Kingdom iO Associates - UKEU Full time
About the Role

We are seeking an experienced Service Desk Engineer to join our dynamic IT team at iO Associates - UK/EU. As a key member of our organization, you will be responsible for architecting, implementing, maintaining, and supporting internal systems, software, and infrastructure for end-users, warehouse operations, and retail stores.

Key Responsibilities
  • Design and Implement Internal IT Systems
  • Ensure Compliance Across All Systems
  • Oversee Vendor Relationships and Manage IT Equipment Purchases
  • Collaborate with Departments to Translate Requirements into Effective Solutions
  • Serve as the Main Point of Contact for End-User Support
  • Resolve Internal IT Issues and Conduct Advanced Troubleshooting
  • Manage Software Deployments, Patching, and Upgrades
  • Develop Standard Hardware Builds and Manage Automatic Updates
  • Support Onboarding and Offboarding of Employees, Including Setting Up and Deactivating Hardware and Accounts
Requirements
  • Extensive Knowledge of Systems Administration, Cloud Platforms, and IT Security Best Practices
  • Experience in Implementing Various Technologies and Familiarity with Alternative Solutions
  • Expertise in Managing and Maintaining Company IT Hardware and Associated Infrastructure
  • Strong Understanding of Networks, Network Protocols, Configuration, and Troubleshooting
  • Proven Experience in Collaborating with Vendors and Establishing Strong Relationships
About iO Associates - UK/EU

iO Associates - UK/EU is a dynamic and supportive environment that values enthusiasm, expertise, and a customer-first approach. We offer a competitive salary and benefits package, along with genuine opportunities for growth and development.