Stylist - Part Time 32 hours - Liverpool One

4 weeks ago

Liverpool, Liverpool, United Kingdom AllSaints Full time

About the Role

We are seeking a highly skilled and enthusiastic Stylist to join our team at Liverpool One. As a Stylist, you will be the fundamental link between our products and customers, providing an exceptional brand experience.

Key Responsibilities

  • Style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience.
  • Actively maintain the store's aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times.
  • Handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
  • Empower customers to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust.
  • Relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result.
  • Greet our customers into our store and tailor your approach to support the purpose of their visit.
  • Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times.
  • Work as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development.
  • You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis.
  • You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly.

About You

We are looking for someone who is friendly and attentive, with awareness and knowledge of our brand, our style and our brand values. You will be a confident communicator, with a can-do attitude and lots of enthusiasm. You will be tech savvy, with good problem-solving techniques and the ability to do so with pace, empathy and sometimes under pressure.

What We Offer

  • A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
  • Potential to earn more from our team commission scheme.
  • We are a disability committed certified employer.
  • Employee discount for you to spend with family and friends.
  • Up to 2 years service 33 days (25 days + bank holidays).
  • Over 2 years service 36 days (28 days + bank holidays).
  • Access to dental cash plan & free virtual GP appointments through Aviva.
  • UNUM employee assistance helpline.
  • Life assurance cover.
  • Access to discounted gym membership and corporate discounts.
  • Free, confidential, wellbeing and lifestyle support with Retail Trust.
  • Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
  • Health days for you to use either for physical or mental wellness.
  • Dedicated mental health support from our mental health first aiders.
  • Eye care vouchers, season ticket loans and much more.

About AllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

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