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Customer Service Associate for Retail

2 months ago

London, Greater London, United Kingdom MORI Full time

MORI: Innovating Baby and Toddler Fashion

MORI stands as a premier digitally native brand specializing in baby and toddler apparel, with its headquarters located in London. Our mission is to inspire parents to cultivate kinder generations, offering infants a gentler and more resilient start. The foundation of our brand's success lies in our core principles and our profound connection with our clientele. Become a part of our committed team that focuses on crafting high-quality products cherished by parents globally.

Role of Customer Service Associate

We are on the lookout for enthusiastic and friendly Customer Service Associates to join our vibrant team at the MORI Flagship Store. As a member of our close-knit group, we seek individuals who are passionate about retail and eager to embody our brand values. This position is crucial for delivering outstanding customer experiences both in-store and online.

Primary Responsibilities

  • Delivering exceptional customer service to guarantee high satisfaction levels
  • Keeping the sales floor tidy and well-stocked with products
  • Assisting in the management of shop floor and stockroom inventory
  • Sharing product insights with customers and promoting our brand
  • Enhancing store security through attentive customer engagement
  • Supporting store administration and compliance tasks
  • Upholding excellent visual merchandising standards
  • Collaborating with Head Office teams on various projects

Qualifications

  • Previous retail experience with an emphasis on fostering customer relationships
  • Empathetic and consultative approach towards customers
  • Positive demeanor and strong organizational capabilities
  • Outstanding communication and interpersonal skills

Perks

  • Competitive salary within the sector
  • Generous holiday entitlement including public holidays
  • Opportunities for team-building activities
  • Discounts on our product lines
  • Enhanced parental leave policy
  • Cycle to work initiative

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