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Head Receptionist

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Cliveden House Full time
Job Description

Job Title: Head Receptionist - Luxury Hotel

Job Summary:

We are seeking an experienced and dynamic Head Receptionist to support our front desk operations at Cliveden House, a 5-star luxury hotel in the heart of the Berkshire countryside. As a key member of our reception team, you will be responsible for ensuring an impeccable standard of service for our esteemed guests.

Key Responsibilities:

  • Leadership: Provide guidance and support to the reception team to maintain exceptional standards of service.
  • Front Desk Operations: Oversee the efficient arrival and departure processes, handling guest inquiries with efficiency and poise.
  • Communication: Demonstrate exceptional interpersonal and communication skills, collaborating seamlessly with various departments to ensure flawless service delivery.
  • Organizational Skills: Utilize strong organizational and multitasking abilities to contribute to the smooth and efficient operation of the hotel reception.
  • Hotel Management Systems: Proficiency in hotel management systems and reservation software is essential.

Requirements:

  • Leadership Experience: Proven experience in a leadership role within the luxury hospitality industry, preferably in the Front of House/Reception department.
  • Interpersonal Skills: Exceptional interpersonal and communication skills, with the ability to collaborate with various departments.
  • Organizational Skills: Strong organizational and multitasking abilities, with a focus on efficiency and attention to detail.
  • Hotel Management Systems: Proficiency in hotel management systems and reservation software.

What We Offer:

  • Monthly Service Charge: A competitive monthly service charge.
  • Annual Leave: 29 days of annual leave, including bank holidays.
  • Team Benefits: Regular team gatherings, appreciation events, complimentary team meals, and exclusive team rates at our Iconic Luxury Hotels.
  • Professional Development: Opportunities for professional growth and development within the company.