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Conductor - Customer Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused Conductor to join our team at Great Western Railway. As a Conductor, you will play a critical role in delivering a world-class customer experience and ensuring the safe operation of our trains.
Key Responsibilities- Provide exceptional customer service and ensure a safe and pleasant journey for all passengers.
- Manage the safety and operational activities of the train, including checking and selling tickets.
- Work collaboratively with colleagues from Revenue Protection and other departments to ensure a seamless customer experience.
- Adapt to new situations and challenges, demonstrating a proactive and flexible approach to work.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Experience of front-line customer service, with a proven track record of delivering high-quality service.
- Ability to work independently and as part of a team, with a strong focus on safety and customer satisfaction.
- Flexibility to work a variety of shifts, including weekends and bank holidays.
As a Conductor at Great Western Railway, you will enjoy a range of benefits, including:
- A competitive salary, with the potential to earn up to £40,000 per year.
- A comprehensive training program, including on-the-job training and ongoing development opportunities.
- A range of benefits, including free rail travel, a defined benefit pension scheme, and access to an employee assistance program.
Great Western Railway is a leading rail operator in the UK, with a proud history of delivering excellent customer service and safety. We are committed to creating a diverse and inclusive workplace, where all colleagues feel valued and supported.
We are an equal opportunities employer and welcome applications from candidates from all backgrounds. If you are passionate about delivering exceptional customer service and have a strong focus on safety, we encourage you to apply for this exciting opportunity.
