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Client Liaison Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Selfridges Full time

About the Role

We are seeking a highly skilled and experienced Client Liaison Specialist to join our team at Selfridges. As a Client Liaison Specialist, you will play a key role in delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities

  • Create memorable experiences for our clients by understanding their needs and preferences
  • Work closely with our sales team to identify and cater to the needs of our clients
  • Develop and maintain a deep understanding of our products and services to provide expert advice to our clients
  • Build and maintain strong relationships with our clients through proactive communication and personalized updates
  • Elevate our clients' experiences by introducing them to new products and services that meet their needs and interests
  • Manage customer feedback and use it to continually improve our services and sales standards
  • Stay up-to-date with the latest trends and developments in the retail industry to ensure we are always providing the best possible experience for our clients

About You

We are looking for a highly skilled and experienced Client Liaison Specialist who is passionate about delivering exceptional customer experiences. You will be a great communicator, a sales and service expert, and a well-informed and connected individual who is always looking for ways to improve our services and sales standards.

Requirements

  • Excellent communication and interpersonal skills
  • Proven experience in sales and customer service
  • Deep understanding of retail products and services
  • Ability to build and maintain strong relationships with clients
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a highly skilled and experienced Client Liaison Specialist who is passionate about delivering exceptional customer experiences, we would love to hear from you.