Cloud Operations Manager

2 days ago


Nationwide, United Kingdom Teknical Talent Full time
Job Title: Team Leader Azure Cloud

The Technical Team Lead is responsible for overseeing the technical operations of the team, with a primary focus on Cloud Operations and Data Protection.

This role involves refining processes, addressing knowledge gaps within the team, providing technical mentorship, and ensuring efficient management of ServiceNow tickets.

The Team Lead also serves as a key escalation point and assists in the daily operations of the team.

Key Responsibilities:
  • Shift Leadership: Support and guide shift leaders to ensure that operational standards are consistently met across the team.
  • Knowledge Transfer: Facilitate knowledge sharing across shifts, ensuring all team members are up-to-date on current processes and providing training on new technologies and procedures as required.
  • Policy and Procedure Development: Develop and maintain technical policies and procedures, with a focus on optimising cloud operations, secure data backups, and disaster recovery processes.
  • ServiceNow Queue Management: Oversee the management of ServiceNow queues, ensuring incidents, cases, and requests are handled within SLA requirements.
  • Client Escalations: Address client escalations, resolving complex issues related to cloud infrastructure and data protection.
  • Backup and Data Protection: Ensure the secure backup and recovery of client data, focusing on encrypted backup solutions, disaster recovery, and compliance.
  • Incident and Escalation Management: Manage incident and escalation processes, with a particular focus on cloud environments such as Azure, Wintel, and other backup technologies.
  • Team Upskilling: Identify gaps in technical knowledge and provide upskilling for team members in key areas, including cloud operations and encrypted backups.
Requirements:
  • Must travel to the office twice a week
  • Leadership/Trainer experience (2 years)
  • Microsoft Azure Administrator Mandatory
Job Type:

Full-time, Permanent

Pay:

Up to £45,000.00 per year

Benefits:
  • Company pension
  • Work from home
Schedule:
  • Monday to Friday


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