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Service Advisor

2 months ago

Dorchester, Dorset, United Kingdom Kemp Recruitment Full time

Job Title: Service Advisor

Job Summary:

Kemp Recruitment is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will play a crucial role in supporting the service department's administration and reception, ensuring complete customer satisfaction.

Key Responsibilities:

  • Participate in depot audits and checks to ensure compliance and quality standards.
  • Collaborate with engineers to resolve technical issues and provide excellent customer service.
  • Support the service team and manager in addressing customer concerns and issues.
  • Schedule training needs for the service department to enhance skills and knowledge.
  • Drive sales and revenue growth by identifying opportunities and implementing effective strategies.
  • Plan and allocate work to engineers to optimize productivity and efficiency.
  • Work closely with the Service Manager to ensure a seamless customer journey from start to finish.

Requirements:

  • Excellent customer service skills and a strong telephone manner.
  • Experience in a service-related role, preferably in a busy and well-established company.
  • Ability to work well in a team environment and provide support to colleagues.
  • Enthusiastic and confident personality with a strong work ethic.

About Kemp Recruitment:

Kemp Recruitment is a reputable recruitment agency dedicated to providing exceptional service to our clients and candidates. We are committed to finding the best talent for our clients and providing a positive experience for all parties involved.