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Branch Manager

2 months ago

Birmingham, Birmingham, United Kingdom The Granite Group Full time
Job Title: Branch Manager

Location: Birmingham (B13)

Salary: £30,000 + Bonus £4,000 Per Annum (£34,000 OTE)

Job Type: Permanent - Office Based, No Hybrid

Monday to Friday, 37.5 hours between 9am-5:30pm

About the Role

As a leader within our Retail Branch Network department, you will be accountable for the day-to-day performance of your branch and team. Delivering best in class service and meeting, if not exceeding all branch target expectations and retail network objectives.

Key Responsibilities
  • Role model – Lead by example, advocate of the business and Acorn values.
  • Play a key role in driving branch and wider retail network success whilst demonstrating high-level leadership and management of direct reports.
  • Report on performance in line with business expectation, in written, verbal or presentation format.
  • Ensure visual Real Time KPI data is refreshed & up to date.
  • Complaint Resolution Management, including taking calls with customers as part of a managed resolution strategy.
  • Participate in the planning, development and implementation of new team processes and assist with the design and delivery of Taxi Department training.
  • Actively contribute to the overall growth and market share of our Retail Branch Network for both new business and renewals.
  • Gather regular competitor pricing information and feed that into regular pricing reviews with the wider taxi leadership team.
  • Providing local data/competitor analysis.
  • Support retail network initiative to expand Rapid product offering.
  • Banking procedures and processes – Cash handling, daily banking process, petty cash, money laundering processes/checks and regular cash audits.
  • Responsible for resource & succession planning of branch team.
  • Staff coaching/training to develop them within their role, support career aspirations & ad-hoc support as required.
  • Complete regular 121's with team as per Dayforce system, providing performance feedback against agreed KPI's & SLA's.
  • Complete coaching/training sessions to support system/process changes, career development or when gaps in knowledge are identified.
  • Ensure quality across the team (Compliance/Auditing), providing corrective feedback (ORCA) and resolution as required within company set timelines.
  • Ensure team complete all regulatory (FCA) tests – Acorn mandatory E-Learning within set time constraints.
About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching in-house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

Why Acorn Insurance?
  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
  • Additional Buy & Sell Holidays
  • Company Sick Pay Scheme
  • Company Paid Maternity & Paternity Leave
  • Generous Company Pension Scheme
  • A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
  • A wide network of mental health first aiders.
  • Our very own reward and discount platform "Your tomorrow"
  • £250 Refer a friend bonus
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Regular Employment Engagement including ongoing competitions with fantastic prizes
  • Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.