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Car Jockey
2 months ago
About the Role
Grosvenor Casinos is seeking a highly skilled and professional Car Jockey to join our team. As a Car Jockey, you will be responsible for providing exceptional customer service to our guests, ensuring the security and safety of their vehicles, and supporting our reception team during peak times.
Key Responsibilities
- Ensure that all customer vehicles are parked and returned safely and securely, maintaining a high level of professionalism and attention to detail.
- Provide a high-quality customer experience, ensuring that all guests feel valued and respected.
- Support the reception team during peak times, providing assistance with guest inquiries and resolving any issues that may arise.
- Collect high-value customers and deliver them to the casino or their next destination, ensuring a seamless and luxurious experience.
- Maintain the casino's VIP car to the highest standards of cleanliness and presentation.
- Ensure that all guests experience a VIP treatment, including personalized service and attention to detail.
- Contribute to a safe and responsible gaming environment, promoting responsible gaming practices and ensuring that all guests are aware of our responsible gaming policies.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
- High level of professionalism and attention to detail, with a focus on providing exceptional customer service.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Flexibility and adaptability, with the ability to work varied shifts and respond to changing circumstances.
- Knowledge of responsible gaming practices and policies, with a commitment to promoting a safe and responsible gaming environment.
About Us
Grosvenor Casinos is a leading operator in the UK gaming industry, with a commitment to providing exceptional customer experiences and promoting responsible gaming practices. We offer a range of career opportunities across our casinos, with a focus on developing our team members and providing opportunities for growth and development.
