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Admissions Manager
2 months ago
- Support the Dean of Admissions in the supervision of the Admissions office, providing welcoming, professional, and outstanding customer service to prospective families.
- Understand and communicate the school's ethos and approach to prospective families, establishing positive relationships and ensuring a smooth transition into the school community.
- Promote and conduct campus visits or zoom calls, ensuring a seamless experience and following through with the entire enrolment process in a professional and timely manner.
- Be knowledgeable about our recruitment and retention targets, drive enrolment by managing enquiries and conversion accordingly and in line with our availability per grade.
- Ensure that sufficient information is provided on applicants, including appropriate and discreet enquiry with other educators and educational consultants as necessary, to facilitate discussions with Principals, Head of School and other departments to determine eligibility for acceptance.
- Help with potential assessment of applicants (Oxford placement test)
- Re-enrolment - Support and assist all returning parents with the re-enrolment process through the year so that the re-enrolment process runs smoothly.
- Withdrawal - Together with the Admission teams, be aware of our withdrawal of the school notice periods and arranging a smooth and efficient exit for both the families and ACS.
- Liaise with all relevant departments through the admissions and departure processes when required to ensure a smooth process and high level of service is provided every step of the way.
- In the Dean's absence, support and manage the team to ensure duties are taken care of in a timely manner.
- Degree level required (marketing, education, or related subject an advantage).
- Strong interpersonal skills.
- Excellent organisational and administrative skills.
- Experience working in Education or Services environment. Previous Admissions experience in an international school environment is an advantage.
- Team focused with a flexible attitude.
- Understanding/experience of the IB Program as well as American and other international curricula are an advantage.
- Experience working in a dynamic, hands-on, customer service environment.
- Solid time management skills with the ability to multi-task and cope with peaks of demand.
- Ability to form effective customer relationships and convert enquiries.
- Proven experience in the use of databases, and using computer software such as Microsoft and Google applications. Experience in the production of statistical information and reports is an advantage.
- Knowledge about OpenApply system would be an advantage.
- Able to develop admissions and marketing information and correspondence with competence, in collaboration with the marketing and digital teams.
