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Client Support Specialist

2 months ago


StocktononTees, Stockton-on-Tees, United Kingdom Imperial Workforce Full time

Job Summary

We are seeking a highly organized and detail-oriented Customer Administrator to join our team at Imperial Workforce. As a key member of our operations team, you will be responsible for ensuring excellent customer service and supporting our business operations.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Management: Process and manage customer orders, including quotations and general inquiries.
  • Communication: Liaise with business partners and internal teams to ensure seamless communication and collaboration.
  • Problem-Solving: Identify and resolve customer complaints and issues in a fair and efficient manner.
  • Process Improvement: Continuously evaluate and improve our business processes to ensure efficiency and effectiveness.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with customers, business partners, and internal teams.
  • Organizational Skills: Ability to prioritize tasks and manage multiple projects simultaneously.
  • Problem-Solving Skills: Ability to analyze and resolve customer complaints and issues.
  • Technical Skills: Proficiency in Microsoft Office and other relevant software applications.

What We Offer:

  • Competitive Salary: £23,569 per annum + Bonus
  • Permanent Contract: Full-time position with opportunities for growth and development
  • Collaborative Work Environment: Join our team at Imperial Workforce and be part of a dynamic and supportive work environment