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Complaints and Feedback Administration Officer
2 months ago
Position: Assistant Feedback and Complaints Officer
Employment Type: Full Time – 37 hours per week (Monday to Friday)
Salary: Band 4 - £27,598 - £30,019 per annum plus additional allowances
Additional Allowance: Distant Island Allowance of £2,256 per annum
This role presents a unique opportunity to become part of NHS Shetland, focusing on the administration and coordination of feedback and complaints, as well as managing service-related Freedom of Information (FoI) requests and inquiries from Members of Parliament and Members of the Scottish Parliament. NHS Shetland values continuous improvement, and feedback and complaints play a crucial role in enhancing our services.
The successful candidate will serve as the primary contact for incoming complaints and inquiries, necessitating strong written and verbal communication skills alongside exceptional planning, organizational, and coordination abilities.
Ideal candidates will possess experience in a dynamic office environment, demonstrating the ability to meet deadlines. Proficiency in Microsoft Office applications (such as Word and Excel) is essential to effectively fulfill the role's requirements. Comprehensive training on the Feedback and Complaints Handling Procedure and internal protocols will be provided.
Equal Opportunity Statement: In promoting equal opportunities, we encourage applications from all sectors of the community.
