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Azure Technical Support Specialist

2 months ago


London, Greater London, United Kingdom MS Talent Ltd Full time

We are seeking a highly skilled and experienced Azure Support Specialist to join our team at MS Talent Ltd.

About the Role:

The successful candidate will be an escalation point for customers relating to their Azure services, providing expert-level support and guidance to resolve complex technical issues.

Key Responsibilities:

  • Provide 3rd/4th line support for Azure-related issues, utilizing in-depth knowledge of Azure services and technologies.
  • Act as a subject matter expert (SME) for Azure, staying up-to-date with the latest developments and best practices.
  • Collaborate with internal teams to resolve customer issues, ensuring timely and effective resolution.
  • Develop and maintain relationships with customers, providing exceptional support and ensuring high levels of customer satisfaction.

Requirements:

  • Proven experience as an escalation point/SME level support specialist, with a strong background in Azure services.
  • Excellent technical skills, with a deep understanding of Azure technologies and services.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

What We Offer:

As an Azure Support Specialist at MS Talent Ltd, you will have the opportunity to work with a talented team of professionals, contributing to the success of our clients and driving business growth.