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Business Process Optimization Consultant
2 months ago
Position Summary
We are seeking a Business Process Optimization Consultant who will play a pivotal role in enhancing our operational efficiency. This position involves collaborating with various cross-functional teams to assess and redefine our business processes, identifying potential challenges and risks, and proposing effective solutions.
Key Responsibilities
The consultant will:
- Conduct thorough process and business analysis for designated projects utilizing a diverse array of business analysis methodologies within the telecommunications sector.
- Critically evaluate existing and proposed process designs to ensure maximum effectiveness is integrated into all company operations.
- Apply LEAN and Six Sigma methodologies to pinpoint and model enhancements to current or undocumented processes.
- Create process models that meet the standards necessary for future process mining and robotic process automation (RPA).
- Assist in the development of internal prioritization documents and proposals for review by senior management and governance committees.
- Establish and maintain strong relationships with key stakeholders and subject matter experts to ensure alignment of business processes with strategic objectives.
- Oversee the management of a small team, ensuring quality output and professional development.
Essential Qualifications
The ideal candidate will possess:
- A Bachelor's degree or equivalent experience.
- Certification as a Lean Practitioner.
- A valid UK driving license.
- Proven experience in creating process documentation adhering to BPMN2 standards.
- Familiarity with specialized BPM tools, such as Signavio.
- Experience in process mining and value stream mapping.
- A background in high-growth or high-intensity environments, demonstrating adaptability to changing priorities and deadlines.
- Strong negotiation and consensus-building abilities when engaging with internal clients and team members.
- Extensive experience in process analysis and team management.
- The capability to evaluate undocumented processes and develop accurate 'as-is' process maps through stakeholder engagement.
- The ability to challenge existing process mappings and utilize business analysis skills to redesign processes by identifying root causes of inefficiencies.
- Proficiency in using BPMN2 software to create Standard Operating Procedures from process flows.
