Customer Service Manager

3 weeks ago


West Linton, Scottish Borders, United Kingdom Co-op Digital Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading and developing your team, and ensuring the smooth operation of the store.

Key Responsibilities
  • Customer Service: Provide friendly, welcoming, and helpful service to our customers, taking ownership of managing the store and handling challenging situations.
  • Team Development: Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
  • Store Operations: Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to make shopping a great experience for our customers.
  • Support and Leadership: Support your store manager by deputising when they're not working and delivering a variety of HR processes, leading the way when introducing new products and services in your store.
  • Community Engagement: Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
What We Offer
  • Full, Paid Training: We provide full, paid training and dedicated support for your personal development and career progression.
  • Benefits Package: Enjoy a range of benefits, including 30% discount on all Co-op products, a pension scheme with up to 10% employer contributions, and access to a money management app.
  • Flexible Working: We offer flexible working arrangements, including a range of different shifts, to suit your needs.
Requirements
  • Customer Focus: A genuine care for the needs of customers and members.
  • Leadership Skills: The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
  • Communication Skills: Great people skills, with the ability to build positive relationships with customers and colleagues.
  • Organisational Skills: Strong organisational and problem-solving skills.
  • Flexibility: The flexibility to work a range of different shifts.

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